Coordinator, International Station Security (Manchester, MAN, GB)

Job Title:	Coordinator, International Station Security	Level/Work Group:	42
Reports to:	Airport Service Manager	Direct Reports:	N/A
Location:	Manchester Airport	Hours:	37.5 per week

* Please ensure you have the right to work in the UK*

Role Summary

The position of International Security Coordinator (ISC) is responsible for leading a team of security staff and ensuring the effective administration of the American Airlines International Security Program (ISP) for all AA flights at Manchester Airport. The ISC is tasked with ensuring the operational security and compliance of all AA operations in Manchester. The position requires strong leadership skills, an excellent understanding of the security program and the company, as well as the local issues, Manchester faces.

About The Job

Key Responsibilities & Accountabilities

• To supervise the activities of AA-Security Staff or Security-Agents from a third party contractor both airside and non-airside
• To be responsible for monitoring the performance of contracted security staff
• To implement security procedures in line with the Transportation Safety Administration (TSA), Department for Transport (DfT) and International Security Program (ISP) security requirements
• To prepare and conduct agent briefings and daily assignments
• To conduct training classes for new hires as well as regular training in accordance with TSA, DfT and ISP requirements.
• To ensure baggage reconciliation is completed in accordance to TSA, DfT and ISP procedures
• To ensure proper storage of equipment upon completion of the operation
• To act as liaison officer with security contractors, airport security, law enforcement and compliance stakeholders
• To be responsible for scrutinizing the invoiced hours of the contracted security staff is correct
• To carry out administrative duties as well as statistical work for all security related matters
• To be able to make decisions towards the daily operation but always under consideration of applicable regulations, procedures and policies
• To be responsible for security in all non-airport locations AA uses in and around Manchester, such as flight crew hotel and sales offices
• To liaise with TSA, local police and airport security on a regular basis
• To take overall responsibility for all security aspects at the station

General

• Take reasonable care of the health and safety of self, as well as the safety of others who may be affected by his/her acts or omissions.  To co-operate with AA as far as is necessary to enable AA to comply with all relevant statutory provisions. To immediately report serious risks or concerns over safety issues
• Comply with the AA Rules of Conduct Europe & Pacific and work within the context of all company’s policies & procedures
• Maintain a standard of dress code that is appropriate to the role and in accordance with the company’s uniform/dress policy
• Be aware of and sensitive to differences and work in a way consistent with the principles of equal opportunities and anti-discriminatory practice
• To maintain and respect confidentiality at all times and to ensure adherence to the company’s Non- Disclosure & Confidentiality Policy
• Actively participate in regular coaching & counseling meetings, performance reviews and development meetings
• Undertake appropriate training as agreed with their manager and to take responsibility for self-development
• Undertake any other duties which are consistent with the position. This job description is intended as a guide to the main responsibilities of the position and not an exhaustive list of duties and tasks
• Work in any other AA location as and when necessary and if applicable to the position
• This job description is subject to periodic review and it is expected the employee will contribute to the continued development of the role and work flexibly in response to the changing business needs and operational requirements.

Person Specification

• Must have at least 6 month experience in the American Airlines ISP or an equivalent security programme and successfully completed the LSA (Lead Security training course) and ISC classes and be fully qualified to date to perform the ISC position.
• Must be Alternative Interview Method (AIM) screener certified or be able to successfully achieve and maintain AIM screener certification; AIM Instructor certification is desirable however not required.
• Pass an annual certification session or attend a retraining session that will include a certification test
• Strong interpersonal & organisation skills
• Working knowledge of SABRE
• Ability to perform within strict procedures and to learn new skills
• Ability to maintain excellent relationship with local AA-staff and other departments
• Ability to maintain professional relationship with contractors, passengers, airport authorities and police
• Willingness to travel internationally for training, meetings and conferences
• Strong leadership skills
• Must be dedicated and committed to the job
• Team player
• Must be able to motivate employees in working as a team
• Effective listener
• Able to work under pressure with minimum supervision
• Adaptable to change
• Must be responsible and trustworthy
• Must be reliable
• Self-motivated
• Open to development

Core Competencies

Health & Safety

The post holder will be responsible for being up to date with and ensuring that Health & Safety policies and procedures are adhered to at all times and ensure any accidents, incidents and non-compliance issues are dealt with appropriately.

 

Customer Focus

The post holder will need to demonstrate their commitment to delivering outstanding external and internal customer service by ensuring all customer service issues are resolved at the earliest opportunity and dealt with in an appropriate manner. 

 

Technical knowledge, Application and Skills

The post holder must demonstrate competence in all areas of the Department, produce accurate, thorough and professional work, including administrative work, even when under pressure and effectively manage workload in normal and difficult circumstances.

 

Problem-Solving & Decision Making

The post holder must be decisive, appropriately apply policies and use judgment to identify exceptions. The post holder must take sound, well-informed and timely decisions considering implications from a company and individual perspective.

 

Teamwork, Collaboration & Respect

The post holder must respectfully and appropriately cooperate with their team, other departments and external contacts and effectively deal with conflicts.  The post holder should be aware of how their own role impacts others and actively support the team effort and share learning and knowledge with others.

 

 

Job Title: Coordinator, International Station Security - United Kingdom MAN

Job Level: 42

 

Apply Now