Analyst, Workforce Operations/Planning (Ft Worth, TX, US)
Location: AA Headquarters 1 (DFW-HDQ1)
Additional Locations: None
Requisition ID: 33904
Join us for a career with endless possibilities. Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place. You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.
What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world. Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.
The Workforce Operations/Planning team is part of the Customer Experience Planning and Analysis organization that provides analytical support to airport operations. Our team works directly with operations leadership and various other departments to ensure airports are provided with the data required to achieve our financial and performance goals.
Responsibilities:
- Develop and maintain airport staffing models (passenger service and fleet service functions) to analyze staffing requirements
- Work closely with Financial Planning & Controller groups to provide accurate headcount forecasts
- Evaluate the financial and customer experience implications of strategic projects such as capital expenditures, contract proposals, process improvements, and technology changes as it relates to staffing
- Identify, analyze and recommend solutions to airport workforce issues and build strategies to optimize staffing
- Work closely with airport leadership to provide support and evaluate changes to staffing practices
- Complete ad-hoc projects and analyses as assigned
- Pursuing an undergraduate degree in Finance, Engineering, Supply Chain Management, Aviation, Statistics, Mathematics, or related technical field
- Highly proficient in use of Microsoft Office software, including Access, Excel, Word and PowerPoint
- Advanced Excel modelling skills
- Highly proficient in use of Oracle Hyperion Essbase and LaborApp
- Excellent quantitative and analytical skills with an aptitude for problem solving
Additional Locations: None
Requisition ID: 33904
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