Baggage Agent (London, HNS, GB)
Location: London Heathrow Airport
Level: 70
Direct Reports: N/A
Hours: Part Time
Please ensure you have the legal right to live and work in the UK
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
- The role is a part of the Heathrow Operations team within our Baggage Service group.
- You will be responsible for the reconciliation, loading and unloading of customer baggage in a state of the art baggage facility. The role also entails the safe transportation of customers’ baggage to and from the aircraft parking area. There is an expectation the post holder will have a general understanding of working in an airside and security restricted zone and at all times they will behave in a responsible manner in a busy, complicated and at times a noisy working environment. On a day to day basis, the post holder will take instruction from the baggage Crew Chiefs. The position is shift work based, including weekends and Bank Holidays
- Provide a consistently high quality baggage handling service
- Use a hand held security device to reconcile and load baggage into containers may be required
- Use a hand held device to re-flight baggage
- Drive specialised equipment to transport the baggage containers to and from the aircraft
- Work closely with and take instructions from the Baggage Crew Chiefs responsible for that work area
- Conduct any relevant administrative duties
- Represent AA by adhering to the uniform standards and by adopting a customer focused approach at all times
- Promote any and all AA products and services to our customers
- Complete all compulsory training by given deadlines (e.g. SAI and DG)
- Promote safe working practices all times
- Carry out any other reasonable duties consistent with the post
- Physically fit and able to walk long distances over the course of a regular shift
- Able to continually lifting baggage weighing up to 23kg over the course of a regular shift
- Be able to work as part of a small team
- Be able to work effectively with minimum supervision
- Be willing to work in a shift environment (including weekends and Bank Holidays)
- Ability to communicate both written and verbally to a high standard
- Hold a valid EU driving license and be willing and able to pass the HAL driving test
- Be willing to work in a shift environment (including weekends and Bank Holidays)
- Have a well-groomed appearance & adhere to the uniform standards at all times
- Must be reliable and punctual
- Must comply with all AA policies and procedures
- Be able to obtain a valid Heathrow airside security pass
- Hold a valid BAA airside pass, or have the ability to hold one
- Completed GSAT training
- Must be willing and able to successfully complete all relevant training including GSAT and relevant SABRE lessons
Desirable
- Basic computer knowledge
- Previous airline experience
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
This advertisement will close on 08 November 2019
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