Senior Manager, Performance Support and Airport Coordination (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 41964 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• As part of the Airport Performance and Readiness team, the Sr Manager of Performance Support leads a team that partners with frontline leadership to facilitate focus and action on metrics across the business.
• The team uses analytical tools framed with a narrative approach to understand the story behind the data, and engages with station leaders and other departments on opportunities for improvement.The team is also responsible for coordinating large cross departmental projects affecting our airports such as new station starts and terminal moves.
• The role is a part of the Performance Support and Airport Coordination team within our Airport Performance and Readiness group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Fosters an environment of shared ownership in operational excellence, engaging with station leadership and HDQ teams to evaluate performance metrics and the associated business processes or impacts

• Ensures emphasis on actionable data that can drive improvement, prioritizing resources to maximize impact and drive progress on strategic objectives

• Supports the execution of new processes or initiatives, and the effectiveness of training and change management efforts, by ensuring visibility to performance outcomes and next level analysis of performance drivers

• Advocates for airport needs and customer experience through collaboration and coordination with relevant stakeholders across the Commercial and Operations organizations

• Works collaboratively and objectively across stakeholders with a principle of shared accountability, and effectively facilitates the development of action plans or solutions

• Inspires new ways of working to increase efficiency, effectiveness, and an ability to quickly adapt to the needs of the business

• Identifies opportunities to innovate and leverage data and analytics to inform operational priorities and effective execution

• Uphold inclusive leadership values, develop and care for the team, provide positive impact on culture at American Airlines and ensure a one team mentality
   

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in relevant field or equivalent experience/training
• 5-7 years professional experience
• Proven success leading teams, building relationships, and collaborating across a wide variety of cross functional teams and initiatives
• Strong knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook

Preferred Qualifications- Education & Prior Job Experience

• Analytical experience in an operations environment
• Strong understanding of operational processes and interdependencies

Skills, Licenses & Certifications

• N/A

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 41964 

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