Al Futtaim Jobs - Handover Specialist | Trading Enterpises | Polestar (Dubai, AE)

Job Requisition ID: 118541 

 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

 

About the position:

 

• Ensure to consistently deliver an educational, immersive, and exciting experience to all future customers
• Prepare the customers for their future with a Polestar vehicle, setup the vehicle for the customer, going through all the features and of the vehicle and able to answer any question related to electric mobility and the brand
• Customer management
• Ensure customer journey aligns with vehicle journey
• Vehicle preparation according to Polestar standards
• Handover vehicles to customers in a customer focused and tailored manor
• Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members
• Providing excellent and a delightful customer experience as per company policy and procedures 
• Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly 
• Maintaining an up to date knowledge of personnel and procedures as well as product updates and industry trends and news

 

 

About you:

 

• Bachelors Degree or equivalent
• 2 years of experience in a customer facing role, progressive, client-oriented luxury retail or airline industry
• High level of customer experience acumen, strong branded experiences, sales, event planning or customer care
• Valid UAE drivers license
• Good communication skills
• Technologically savvy 

 

 

REF: BL
 

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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