Al Futtaim Jobs - Technical Support Controller | Hertz | Dubai (Dubai, AE)

Job Requisition ID: 127362 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

JOB PURPOSE:

 

    To prepare Mechanical Job Orders for Commercial Vehicle repairs authorised by the Maintenance department. 
    To manage the Commercial Mechanical maintenance & repair of the Hertz fleet ensuring most cost effective method of repairs. 
    To record and advice management of poor service levels given suppliers that is detrimental to the level service Hertz provide to its customers. 
    To ensure that the repairs are done according to the expectations of customer at first time (F1) itself.
    To reduce the repeat repairs on the vehicles by strictly following the processes thereby enhancing the customer service values.   
    To support the Breakdown Assistance controller by ensuring regular stock and supply of warranty batteries for Roadside Assistance and recommend On-Site solutions for Heavy Commercial Breakdowns with vendor support.

 

Job Description :

    To monitor and control vehicle down time of the fleet within the maintenance cycle ensuring this is kept to a minimum reducing the cost of replacement vehicles while ensuring that vendors are meeting agreed TAT for Service/Mechanical Repairs.   
    To ensure that all estimates for mechanical repairs are evaluated against concerns reported and classified as “Need to Do” / Preventive Maintenance prior to approving repairs while adhering to Vehicle repair criteria with regards to warranty/ Sale/Contract expiry.    
    Ensure that the queries of the fellow departments are replied at the earliest in order to inform them for proactively providing update/feedback to the customers.    
    To ensure that mechanical vehicles in the Maintenance process are tracked on a daily basis and ETA for vehicle delivery is shared through daily report of WIP vehicles.    
    To reduce the repeat repairs on the vehicles by strictly following the processes thereby enhancing the customer service values.     
    To ensure that Work orders are issued to vendors within the agreed SLA for mechanical jobs done.    

 

 

QUALIFICATIONS, EXPERIENCE, & SKILLS: 

 

Minimum Qualifications and Knowledge: 
-    Work requires good verbal communication and interpersonal skills. Ability to communicate and interact at all levels. 
-    Graduate/Diploma holder in Automobile Engineering with minimum of 5 years’ experience in mechanical work in Automotive Industry specializing in Heavy Commercial Vehicles and Commercial Vehicles with specialized fitments
-    Minimum Experience: 
-    5 years’ experience in a Commercial Vehicle Repair industry  atmosphere will be an advantage.  

Job-Specific Skills: 
-    Good communication skills, negotiation skills, planning and organisation. Customer relations skills, problem-solving skills and team building skills.  

Behavioural Competencies: 
-    Relationship Building
-    Good communication and interpersonal skills.
-    Team Building. 
-    Confidence in own decision-making.
-    Planning, organising.
-    Target oriented and drive to exceed demanding challenges.

 

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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