Senior Manager, Customer Performance and Sales Analytics (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 57880 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• The Senior Manager of Agency Operations will lead a team of high performing data analysts, insight analysts, reporting analysts and operations analysts in transforming data into business insight by delivering a wide range of reports, dashboards and analytics. You will play a key role to empower the sales organization to formulate key strategies, improve business processes and measure impact of existing methods.  The successful candidate will have a strong understanding of databases and data analysis procedures. You will discover efficient ways to organize, store and analyze data and be tech-savvy and possess excellent troubleshooting skills. This position manages the sales relationship with internal groups such as Mosaic and Network Planning, and external vendors such as DDS. 
• This job is part of the Sales Operations Team within the Customer Division.

 

What you'll do

• Lead a team of senior analysts responsible for data, tools and reporting needs that pertain to agency sales programs  
• Oversee the maintenance and continued enhancement of agency optimization, reporting and contracting tools
• Create and enforce policies for effective sales data management
• Devise and implement efficient and secure procedures for data handling and analysis with attention to all technical aspects 
• Support others in the daily use of data systems and ensure adherence to legal and company standards
• Troubleshoot data-related problems and authorize maintenance or modifications 
• Manage the roadmap for information delivery and management; including Mosaic, BI & analytics, content management and data management
• Oversee the development, launch and testing of agency portal by working closely with AA internal teams Mosaic, BI, Sales Automation and external vendors
• Takes an active role in the performance management process by completing goal setting, interim review, and year-end review on a timely basis and soliciting ongoing feedback
• Performs other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in relevant field or equivalent experience/training
• 5 years’ experience leading a team including data architects, developers, and BI professionals 
• 5 years of managing airline data and reporting
• Extensive experience in statistical modeling, business analysis, systems planning, and project management
• Experience with MS Power Bi, SQL, Teradata, Tableau and power-pivot
• Experience delivering information management solutions to large numbers of end users

Preferred Qualifications- Education & Prior Job Experience

• Graduate Degree in Business Administration or other relevant field
• Knowledge of airline economics and reporting
• Experience with relevant data sources including: DDS, MIDT, TCN and Flown

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Knowledge of the airline’s data and sales incentive programs
• Knowledge of enterprise data warehouse, big data, BI & analytics, content management and data management
• High performance orientation
• Skills in managing a large volume of projects and strong ability to multi-task
• Ability to have a sense of urgency about work and constantly striving to reach new levels of performance
• Ability to be a versatile leader with strong interpersonal skills and proactive attitude who enables an organization to operate at maximum efficiency

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 57880 

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