Jobs in Egypt - Duty Manager at Hilton
Duty Manager at Hilton
Location : Cournich El Nil
Job Description:
- Occupy the hotel lobby and other public areas, particularly at busy times
- Engage Guests in conversation and provide general assistance
- Manage, record, and resolve promptly all Guest complaints
- Meet and greet VIP Guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay Guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
Job Requirements:
Education:
- A degree or diploma in Hotel Management or equivalent
Relevant Experience:
- Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
Technical Knowledge/ Skills/ Training required:
- Previous supervisory experience in Front Office within the hotel/leisure/retail sector
- Good knowledge of Health and Safety and security procedures
- Calm, efficient and the ability to work well under pressure
- Excellent leadership skills and exceptional communication skills
- A passion for delivering exceptional levels of guest service
- Possesss strong commercial acumen, with experience in increasing profitability in a tight market sector
To Apply:
https://jobs.hilton.com/job/Duty-Manager/J3Q50Q6TMR67WP9FB6J
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