Systems Engineer, AA Credit Union Enterprise Infrastructure and Data Center (Ft Worth, TX, US)

Location: AAFCU Headquarters (DFW-AACU) 
Additional Locations: None
Requisition ID: 30002 

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

 

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

 

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

 

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

​​ ​This job is a member of the Credit Union Team within the American Airlines Credit Union. This position will be responsible for designing, deploying, and maintaining the enterprise infrastructure and systems in American Airlines Credit Union’s two data centers (and third Co-location data center).

 

Specifically, you’ll do the following:

• ​Oversees enterprise applications including a NetApp SAN, IBM midrange servers, print solutions (PrinterLogic and a proprietary print server), 50+ physical servers, 200+ virtual servers, Enterprise backup solutions, Microsoft AD/DNS/DHCP, Microsoft Exchange (including end-to-end mail flow through data loss protection, antivirus, and malware protection), monitoring solutions (PRTG and SolarWinds), Citrix (XenApp, Provisioning Server, EdgeSight, and Storefront), AppSense (Management Center, Environment Manager, and Application Manager), and Antivirus
• Provides Level 3 support to Service Desk and Application Support teams Develops troubleshooting documentation for downstream support groups
• Ability to be on-call 24/7 and flexibility for occasional overnight travel
• Responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

Qualifications

Required Qualifications

• ​Bachelor’s degree in Computer Science, Engineering, Management Information Systems or related field, and/or 5 years of equivalent progressive experience
• Prior Experience with enterprise software applications including at least three of the following: VMware vCenter, NetApp Storage, Microsoft Active Directory/DNS/DHCP, or Citrix XenApp
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to demonstrate excellent planning and organization skills with the ability to prioritize and manage multiple assignments simultaneously with attention to detail
• Skilled in excellent troubleshooting skills and the ability to analyze problems objectively
• Ability to think logically, manage competing priorities and meet deadlines
• Ability to be on-call 24/7 and flexibility for occasional overnight travel

Qualifications (Continued)

Required Qualifications (Continued)

• Ability to lift and transport moderately heavy objects, such data center hardware (routers, switches, and servers)
• Ability to sit for prolonged periods of time while operating a computer
• Ability to maintain satisfactory performance and attendance
• Must pass applicable American Airlines pre-hire compliance checks
• Must have an acceptable credit history, which will be verified

 

Preferred Qualifications

• ​​​​​​ Experience with Cisco Systems routers/switches, SolarWinds, or PRTG

Additional Locations: None
Requisition ID: 30002 

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