Duty Manager, Cargo Services (New York City, NY, US)

Location: JFK Cargo (JFK-CRGO) 
Additional Locations: None
Requisition ID: 30850 

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

 

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

 

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

 

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Cargo Team, within the Customer Experience Division. This position will be responsible for managing the compliance and performance of the Cargo operation during their tour of duty.

 

Specifically, you’ll do the following:

• Leads a team of Customer Service Managers and TWU employees
• Develops Cargo Services compliance procedures and insures that policies/procedures are communicated effectively, implemented appropriately, and adhered to by all cargo personnel
• Develops and manages effective methods of measuring compliance and performance at the cargo facility and ensures standards are communicated and are being met
• Monitors the performance of vendors operating in the warehouse
• Documents cargo business procedures
• Develops recommendations for enhancements/new or improved policies/procedures
• Communicates regularly with Sr. Manager and provides insight and feedback on cargo facility performance and compliance

About The Job (Continued)

• Acts as communication liaison between Cargo Services, Cargo Sales and Customer Service, operations, Training, Revenue Management, and Corporate Security
• Ensures equipment, tools, and automation is up to date and functional
• Develops measurement expectations for Cargo Services team and insures that these expectations are communicated through coaching and training
• Completes ad-hoc projects, as necessary, in support of more effective and efficient cargo services operations
• Provides oversight of the United States Postal Service Contract (CAIR) and for the United States Postal Service International Service Contract (ISAL)
• Performs other duties as required

Qualifications

Required Qualifications

• ​​Bachelor’s degree in relevant field or equivalent experience/training
• Minimum of one year management experience required
• Experience providing functional application training/guidance to a diverse workforce
• Knowledge of Microsoft Office to include Word advanced Excel, PowerPoint, Outlook, etc.
• Knowledge of cargo and cargo processes
• Proven leadership abilities and strong employee management skills
• Excellent decision-making/problem-solving skills
• Strong analytical thinking abilities
• Excellent organizational and project management skills
• Ability to effectively manage multiple projects simultaneously

Additional Locations: None
Requisition ID: 30850 

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