Jobs in Egypt - Customer Relations Executive at Al Futtaim
Customer Relations Executive at Al Futtaim
Location: New Cairo
Job Requirements:
Minimum Qualifications and Experience:
- 5 years managing an entire customer services process in high value goods or services area
- Business and administrative processes related degree or similar
- Proficiency of Microsoft Products to intermediate level
Job-Specific Skills:
- Excellent written and spoken communication skills
- Excellent level of report writing skills
- Task orientated to get the job done
- Good organizational and planning skills
- The ability to lead and motivate a team
- Problem-solving and decision-making ability
- A polite and tactful but assertive attitude
- Patience and calmness under pressure
- The ability to handle complaints and difficult situations
- Excellent computer and administrative skills.
Behavioural Competencies:
- Communicate Effectively; Customer Championship; Passion for Excellence and Delivery; Technical & Professional Expertise; Innovation & Flexibility; Rallying Together; Developing Self & Others
- We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Job Description:
Customers
- Primary interface between the residential sales team and the businesses customers and their requirements, ensuring courteous communication at all times and upholding absolute professionalism and the reputation of Al Futtaim
Customer Service Management
- Customer Service launch & Communicate Plan
Event Management
- Responsible for launching and executing events ad campaigns that will enhance the customer experience.
- Event and promotion calendar
- Event planning and execution
- Create community engagement activities
- Implement complementing program to boost sales
- Support the digital platform launch and activity
Written Communication
- Writing concise and professional business correspondence to the businesses customers assisting them to facilitate their purchase on time and ensuring the customer journey is recorded in the correct manner to create accurate records of all customer communication
Financial
- Assisting the CRM and Finance team’s in the management of the business funds, ensuring full compliance with company policy. Assisting collection and accurate recording of customer funds
- Liaise with Commercial and Financial teams for tracking cost and budget
Reporting
- Produce departments customer services database reports with accurate and informative reporting of statistics each week/month to assist Management in making accurate and considered business related decisions on performance and good practice.
- Customer Feedback Consolidation
- Web based Feedback
- Customer Satisfaction Survey
After Sales Service
- Provide after-sale services to all customers by resolving any concerns or issues brought up by customers effectively and in a timely manner.
Legal
- Managing all Legal documentation between the business and the customer to ensure accurate and timely delivery of all Contracts and that these are recorded in conjunction with business processes
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