Jobs in Egypt - Site Trainer Lead at Amazon

Site Trainer Lead at Amazon

Job Description:
· Support the planning, scheduling, and coordination of all required Associate training for the sites
· Ensure all training mechanisms are implemented for all training classes
· Partner with the Regional Training Manager to develop and certify trainers and SMEs
· Provide reports and statistics on Specialty- Site- and OU-specific training performance against goals
· Partner with Regional Training Manager to identify appropriate training curricula for strategic training initiatives, ensuring that training is appropriate to the training audience and designed to fulfill requirements with the optimal delivery methodology
· Ensure complete, accurate and timely data collection and communication by trainers
· Administer the LMS for the site
· Partner with Site Leadership in interim and final evaluation of learner outcomes and performance to determine next steps
· Lead by example, modeling Amazon’s leadership principles
· Domestic and International Travel required – up to 30%
· Deliver training classes as required– up to 50%

Job Requirements:
· 5 years minimum successful experience as a trainer in contact centre environment
· Skilled in assessing, teaching and coaching training skills
· Able to mentor junior training specialists in training facilitation and planning.
· High level of adaptability, flexibility and effectiveness in handling multiple priorities simultaneously
· Exceptional communication and relationship building skills: must be a poised, confident and engaging communicator of a wide variety of topics in a range of settings, including delivering presentations to large, and remote audiences
· Excellent written skills: must be able to write a variety of documents, including: proposals, reports, training course outlines and content, written tests/assessments and other documents necessary for training department management
· Adult learning methodology expertise, including delivery, assessment, evaluation and how to maximize the assimilation and retention level of the audience
· Ability to collaborate with a range of business partners, including instructional designers, subject matter experts and other business partners in strategic planning, training development & delivery, team expansion, management and development
· Proficiency in training technologies such as LMS systems, elearning, and distance learning
· Proficiency in MS Office: Word, Excel, Visio, PowerPoint, and Outlook
· Able to build mechanisms, drive adoption and ensure inspection
· Bachelor’s degree in learning and development or related field
· Fluent in Arabic and English- reading, writing and speaking

To Apply:
https://www.amazon.jobs/en-gb/jobs/750451/site-trainer-lead

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