Jobs in UAE - Middle East Rider Experience Manager at UBER

Middle East Rider Experience Manager at UBER – UAE

Job Requirements:

A data- driven and analytical in mindset. You can look at any spreadsheet and know the right questions to ask to get to actionable outcomes, and you know how to explain data in a digestible way. You have excellent Excel skills. Bonus points if you have SQL, coding, or programming experience.
Demonstrated Data/Analytics experience; Excel and ideally SQL proficiency.
Incredible empathy and understanding of both riders and driver partners alike. You will be an excellent advocate for Uber’s users and are passionate about the community experience.
Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks.
Natural curiosity. You love learning how things work and you’re always looking for innovative solutions. You enjoy testing different support strategies and tracking the results.
Word Savviness. You’re eloquent and able to strike the perfect tone, whether you’re explaining a new policy to riders or drivers, explaining the importance of certain complicated metrics, or responding to support issues over email.
Fluent command of English & Arabic is a MUST.

Job Description:

You’ll be tasked with scaling support in an innovative way at a company that’s growing rapidly and changing constantly.
Be a passionate advocate for all riders and driver partners and answer any questions that come your way in a high stress, fast moving environment.
Listen attentively to the voice of Uber’s community and provide feedback to the rest of the company.
Be the owner of our Community Support performance metrics:
Dive deep into the performance numbers, perform gap analysis and take data–driven actions to increase the quality and the reactivity of our Community Service.
Ensure collaboration with our engineering and operation teams to improve internal tools and user experience.
Be in charge of leading development and improvement projects for Community Support.
Development of new products/solutions
Development of operational excellence projects

To Apply:
https://www.uber.com/global/ar/careers/list/49954/

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