Member Services Representative, AA Credit Union Payments Products and Risk (Ft Worth, TX, US)

Location: AAFCU Headquarters (DFW-AACU) 
Additional Locations: None
Requisition ID: 30806 
This job will continue to be posted until at least X/XX/XX. If interested, please apply prior to this date.

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

 

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers.  At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 

 

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

 

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Credit Union Team within the American Airlines Credit Union. Responsible for providing administrative support to payments products and risk operations for American Airlines Credit Union’s credit and debit cards.

 

Specifically, you’ll do the following:

• Posts provisional credits to member accounts during the fraud investigation process
• Submits paperwork to facilitate chargeback recovery
• Closes dispute cases after chargeback processing
• Assists Fraud Administrators in processing cases in the fraud service event queue
• Prints, scans and mails returned checks that were deposited into ATMs
• Prepares documents for imaging in member records
• Performs other duties as assigned
• Ability to work varying schedules, including evenings and weekends
• Ability to maintain satisfactory performance and attendance
• Ensures the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

 

Qualifications

Required Qualifications

• High school diploma or GED
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to demonstrate strong oral and written communications skills
• Ability to work under deadlines and high volume pressure with little supervision
• Ability to demonstrate excellent organizational skills and capacity for attention to detail
• Ability to speak, read, and write Spanish is a plus
• Ability to pass applicable American Airlines pre-hire compliance checks
• Must have an acceptable credit history, which will be verified

 

Preferred Qualifications

• Previous banking or credit union experience

Additional Locations: None
Requisition ID: 30806 

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