Jobs in Egypt - IS ENGINEER – HELPDESK at Valeo

IS ENGINEER – HELPDESK at Valeo

Provide helpdesk support and resolve problems to the end user’s satisfaction.
Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.
Modify configurations, utilities, software default settings, etc. for the local workstation.
Utilize and maintain the helpdesk tracking software.
Document internal procedures.
Install and configure new workstations/laptops, peripheral equipment and software.
Maintain inventory of all equipment.
Report issues to direct manager for escalation.
Manage PC setup and deployment for new employees using standard hardware, images and software.
Assign users and computers to proper groups in active directory.
Perform timely workstation hardware and software upgrades as required.
Maintain information systems knowledge base, support and train users on new systems.
Support users on standard office system applications.
Handle supplier’s communications for functional and/or technical support with regards to purchased software and hardware.
Manage system users (access rights, permissions).
Support a group of services (Antivirus, WSUS, WDS, etc…).
Handle the responsibility for all IS assets check inventory and Scan the assets.
Manage all printers.
Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).

Job Requirements:

Bachelor’s Degree in Communications & Electronics Engineering, Computer Science, Information Systems, or related field.
From 1 to 3 years of relevant experience.
Working hours to be from 11:00 AM to 8:00 PM

To Apply:

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