Jobs in Egypt - Call Center Specialist at Vezeeta
Call Center Specialist at Vezeeta
Location: Heliopolis
Job Description:
- Manage large amounts of incoming/outgoing calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to up sell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet team’s qualitative and quantitative targets
Job Requirements:
Relevant Experience:
- Previous experience in a customer support/service role
Technical Knowledge/ Skills/ Training required:
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with ticketing systems and customer oriented processes
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
To Apply:
https://careers.vezeeta.com/
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