Engineer/Senior Engineer, IT Situational Awareness (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 38915 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Information Technology Team within the Information Technology Division.
• ​This position will design, build, deploy, and support hardware and software to monitor the AA IT environment.

What you'll do

• Designs, builds, deploys, and maintains Situational Awareness
• Ensures a stable enterprise wide environment and reviews high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future
• Proactively identifies troublesome trends as they develop; analyzes/predicts trends and develops a long-range plan designed to resolve problems and prevent them from recurring; maintains high service levels for the IT community
• Collaborates with project managers, engineers, administrators, and customers to deliver projects on time and within budget
• Drives performance monitoring tools related technology lifecycles, including research, designing, testing, and prototyping
• Participates in various IT projects intended to continually improve/upgrade the infrastructure, such as evaluation of new software and hardware required to meet a business need or to make a process more effective
• Works with suppliers on product lifecycle and refresh planning
• Develops documentation for requirements, operational policies, and procedures, as well as documentation to deploy monitoring tools to the data center and application operations teams
• Proactively recommends courses of action to maintain cost effectiveness and competitiveness

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 5 years of Splunk Administration
• 3 years of experience with AIOP (Artificial Intelligence Operations) solutions

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 5+ years of full Software Development Life Cycle (SDLC) experience
• 5+ years of experience with Application Performance Monitoring
• Experience monitoring applications used in the airline industry
• Experience creating dashboards for monitored events utilizing Splunk or Grafana

Skills, Licenses & Certifications

• Proficient understanding of code versioning tools, such as Git
• Experience working with continuous integration and/or continuous delivery systems such as Jenkins,
• Expertise in Windows/Linux (Server 2012/2016/RHEL)
• Working knowledge of one or more cloud technologies. PCF, Azure, Citrix, AWS, Google
• Knowledge of IP networking including TCP,UDP, DNS, DHCP, firewalls, IP routing, etc.
• Strong proficiency in JavaScript and self-reliant in at least one other programming language such as Python or PowerShell
• Experience with Moogsoft highly desired
• Knowledge of security principles and methods
• Experience in Agile methodologies
• Solid judgment and analytical skills; strong follow-up and organizational skills
• Ability to effectively adapt to rapidly changing technology and apply it to business needs
• Ability to anticipate user requirements and identify and resolve complex problems; strong customer service and communications skills
• Experience in evaluating and explaining problems or situations; root cause analysis
• Splunk Power User and Admin certifications
• Experience with data routing using Apache NiFi highly desired

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 38915 

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