Analyst/Senior Analyst, Flight Service Performance Reporting (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 40179 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​​This job is a member of the Flight Services Team within the Customer Experience Division.
• ​Responsible for developing strategic reporting for the Flight Service organization so decisions can be made based on timely and accurate data.

What you'll do

• Reports and analyzes Key Performance Indicators (KPIs) and other key metrics for the flight services organization
• Develops and delivers analysis and insights with actionable recommendations that drive strategic and tactical decisions
• Develops automated reporting to summarize performance data extracted from multiple data sources
• Develops all levels of custom reporting, from high level to detailed reporting, for use by various groups within flight service as well as the leadership team
• Defines best practice approaches for database optimization, automation of reporting and interpreting data
• Participates in business intelligence activities to ensure necessary data is captured
• Validates data and ensures reliability of the data source in the process
• Works with the business and IT teams to develop new business requirements to enhance, optimize, and upgrade the reporting system with new and improved user interface tools, etc.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor’s degree in Statistics, Business, Finance, Mathematics, Industrial Engineering or equivalent experience/training
• Experience using data retrieval and visualization methods such as SQL, SAS, Tableu, Cognos

 

Preferred Qualifications- Education & Prior Job Experience

• ​N/A

 

Skills, Licenses & Certifications

• Knowledge of Microsoft Office software and business intelligence tools such as Cognos
• Knowledge of databases and general data warehouse best practices
• Strong analytical capability, including application of quantitative reasoning to resolve complex problems
• Ability to obtain, analyze, and present project results

 

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 40179 

Apply Now