Specialist, Customer Relations Legal Claims (Phoenix, AZ, US)

Location: Rio West B Bldg (PHX-RWB1) 
Additional Locations: None
Requisition ID: 41783 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is within the Customer Relations Team within the Customer Experience and Reservations Division.
• Responsible for reviewing legal documents involving American Airlines, our partners and subsidiaries and working with the legal team and compliance coordinators to handle court cases regarding service and/or operational issues.

What you'll do

• Investigates claim and performs research and legal analysis related to claims 
• Reviews court information with regard to local and state rules of civil procedure
• Determines course of action for American Airlines
• Prepares and/or coordinates legal defense with outside counsel and/or internal representation
• Attends or directs personnel attending small claims court hearings
• Facilitates all legal correspondence and payments both prior to the hearing and as result of decree
• Records case information within Advocate
• Analyzes data and creates reports to trend performance
• Must be willing to travel for business when needed
• Negotiates attorney billing rates and manages attorney invoices

All you'll need for success

• Minimum Qualifications- Education & Prior Job Experience
  • Bachelor’s degree in relevant field or equivalent experience/training
  • 2 years AA Customer Relations experience
• Preferred Qualifications- Education & Prior Job Experience
  • Paralegal certification
  • Knowledge of American Airlines Conditions of Carriage
  • Knowledge of Montreal Convention/European Regulation 261/2004
  • Knowledge of Department of Transportation regulations applicable to Aviation
• Skills, Licenses & Certifications
  • Knowledge of Microsoft Office to include Word, Excel, Outlook, etc
  • Knowledge of Sabre
  • Ability to manage and prioritize multiple tasks with deadlines

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 41783 

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