Al Futtaim Jobs - Head of Aftersales International | Global Aftersales | Dubai, UAE (Dubai, AE)

Job Requisition ID: 97643 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

 

       

                                                                          Head of Aftersales- International Business: Centres of Excellence

 

Job Purpose:

• To formulate, develop and direct aftersales business strategy and activity to achieve budgeted targets for financial and trading performance whilst continually enhancing the organizational culture, value, and reputation in the market with all employees, customers, principals and regulatory bodies.
• To add value and improve the department net contribution, by identifying operational performance outside the norm and creating and implementing effective solutions.
• Where necessary changing Business processes and implementing new marketing techniques. To ensure that all Aftersales within the Automotive International Cluster have a team of motivated and performing individuals who follow the procedures and processes of the company to achieve budgeted targets. 
• The role holder will drive and optimise Group Aftersales business processes and technologies to ensure the Heads of Aftersales across all markets (OMAN, QATAR, KSA, Egypt, East Africa, Pakistan and Sri Lanka).
• The role will implement and drive an AF standardised customer engagement program and ensure each geographic business develops a culture of continuous improvement / Kaizen in Aftersales.

 

Key Responsibilities:

 

Business Objectives:

• In collaboration with the local MDs/CEOs and Heads of Afterales to maximise the revenue potential from aftersales operations to meet the revenue and margin performance objectives.

 

Planning and Budgeting:

• To support, monitor and control the annual departmental budget taking into account the Units in Operation (UIO), Service retention, future unit sales performance, market trend and past performance to ensure net sales and profits are in line with company objectives.

 

Business Process & Automation:

• Drive business process improvement initiatives by assessing the respective current state (Processes, Gaps and systems) and developing tailored target states based on maturity and business performance

 

Inventory Control: 

• To maximize the return on inventory by keeping optimum stocks without affecting availability to ensure sales volumes are met and customer satisfaction levels achieved.

 

Pricing: 

• To implement parts and labour pricing strategy to ensure revenue and profitability is maintained and to ensure customer ownership costs are reasonable and competitive in the market.

 

Aftersales Marketing:

• To design, plan and implement strategic marketing campaigns including promotions for maximising revenue potential and meeting principal business plan agreements.

 

Dealership Standards:

• To work with the principles on developing, implementing, and improving on the Standard sales transaction defined by the respective principals in each geography.

 

 

Qualifications, Experience & Skills:

 

Minimum Qualifications and Knowledge:  Bachelor of Automobile/Mechanical Engineering and Business Management specialization.

 

Minimum Experience: 10-15 years in with Automobile industry with complete profit center responsibility. Experience in automotive service environment. Experience in customer facing operational management.

 

Job-Specific Skills:

• Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, KPI driven customer focused operation, leadership.
• Profit center management, Problem solving commercial acumen and basic of project management.
• International Market Knowledge, Competitive landscape understanding, Pricing experience, Performance Management.

 

Behavioural Competencies: 

• Leadership and Excellent Communication Skills
• Exceptional influencing/negotiation Skills
• Business relationship management
• Cultural awareness                                         

 

 

KGM

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