Al Futtaim Jobs - Team Leader-Transport Rental Operations | Hertz | Al Futtaim | Dubai (Dubai, AE)

Job Requisition ID: 97946 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Team Leader - Rental Operations | Hertz | Al Futtaim Group | Dubai

 

Hertz, Al Futtaim is looking for a person experienced in managing a team within the transportation rental operations unit of a company. 

We are ideally looking for an Arabic speaker with UAE experience in transport rental operations.

 

Job Responsibilities:

•    Manage the back-office team and oversee the contract renewal process. 
•    Be the first point of contact for any escalations for the assigned area. 
•    Actively carry out Business Development activities in the assigned area/branches
•    Continuously drive Customer Service Values to improve customer and associate engagement. 
•    Guide and mentor the CSRs. CREs and drivers to provide better service and improve branch performance. Ensure that the team is offering the right solutions and rates to customers. Improve branch profitability.
•    Extensively get involved in Business Development activities for the branches responsible. Visit offices, schools and other institutions around the branches to create awareness about the Hertz brand and drive sales.
•    Must ensure that the team continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner. Emails and other requests (internal and external) are dealt with promptly to avoid escalations
•    Manage the 5*5 / action items on a daily basis and rectify the errors without delay during the shift.
•    Ensure  that the back office team is managing the agreement renewal process on time. Handle any escalations pertaining to the back office team. Oversee day to day functioning of the customer relations area and handle any related escalations.
•    Provide support to the Manager in the following:
a.    coordinating with shift supervisors for adequate cars all through the day
b.    address customer issues such as damage clarification, check-out and check-in experience, damage charging
c.    carry out random quality checks on check in and check out procedures carried out by the associates
d.    handle all damage issues – follow-up and obtain estimates and charge the customers after communicating the details
e.    ensure that the team is responding to emails from internal and external customers

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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