Analyst/Senior Analyst, IT Service Management (Phoenix, AZ, US)

Location: Regents Centre North (PHX-52N1) 
Additional Locations: None; Dallas/Ft Worth, TX
Requisition ID: 43139 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• The IT Services Analyst is responsible to ensure an effective enterprise Business Continuity Management (BCM) governance framework that is consistent with industry best practices/standards is developed, maintained and adhered to across the Enterprise.

• This position’s primary goal is to ensure that the Airline is appropriately prepared for and can respond to unexpected disruptions to normal activities and that the framework is able to successfully complete our annual audits.

•  This role is a part of the Recovery Governance team within our Cyber Security and Technology Risk Management group. You’ll bring your Business Continuity Management expertise, your ability to develop strong relationships with your IT peers and Business Teams, and your commitment to helping others achieve a “WIN”.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Work with all functional business areas to develop and maintain a corporate wide Business Continuity Program (BCP) and hold business Disaster Recovery plans and tests to Enterprise BCP goals
• Liaise with IT and Business Product Teams to develop effective working relationships and documented BCP plans, tests, and in conducting Business Impact Analysis is support of their Disaster Recovery plans
• Design and outline BCP goals, objectives and scope for business plans and Crisis Management
• Conduct BCP planning and event management, development and facilitation of enterprise wide event exercises, relationship management with external vendors, development of corporate policy, standards, and guidelines.
• Contribute to establishing and maintaining program processes and practices which effectively ensure that the enterprise program remains current and incorporates/aligns with industry standards and practices as appropriate, and adequately covers general regulatory requirements.
• Work with Auditors and third-party vendors in conducting quarterly recovery reviews; assist Teams in remediating any associated findings
• Subject matter expert for business continuity management.
• Participates in external business continuity management organizations and keep abreast of industry best practices and trends.
• Plan and conduct product owner training to ensure that all teams can successfully follow the governance framework.
• Help to identify and recommend opportunities in which to increase the Availability and Resiliency of the Airline’s applications and systems.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s Degree in Computer Science, Information Systems, Engineering, Technology, or related field or equivalent experience/training

• Business Continuity Management practices and protocols, including in-depth knowledge of international BCM standards promoted by BCI and DR. and ISO

• A strong understanding of Operational risk and resilience, Business Process improvement methods as well as risk related control frameworks and practices (COCO, COSO, ISO, ITIL, CMM, COBIT, etc.)

• Solid knowledge of IT and Operations Audit methodology

• Solid understanding of the Operational Risk Management methodology

Preferred Qualifications- Education & Prior Job Experience

• 5+ years of exposure to operations production and technology environment and/or various LOB environments within the Business Continuity Management industry.

• Reasonable depth of exposure/understanding of Business Continuity Management processes and best practices.

• MBA or CA, CMA with operational experience

Skills, Licenses & Certifications

• Strong organizational skills

• Exceptional ability to remain calm under stress

• Excellent team skills, both as a leader and as a team player

• Highly developed relationship management, influencing and leadership skills

• Industry certification in one or more of the following: BCI, PMI, CCSA, CISA, CA, CCSP, ISC, ITIL, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None; Dallas/Ft Worth, TX
Requisition ID: 43139 

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