Al Futtaim Jobs - Process Change Manager (Dubai, AE)

Job Requisition ID: 105711 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

About the Role.

Role Scope & Summary

The purpose of this role is to support the Process and Delivery team to transform attitudes and behaviors of the organization by focusing on the people side of change, including business processes and technologies impacting stakeholders across Al-Futtaim Automotive.

The responsibilities include the creation and delivery of a change management framework, process and tools to be adopted globally, across Al Futtaim UAE and International. Establish and coach a network of Change Champions to drive change management practices, as well as plan and execute change management plans for transformation projects and programs.

 

Key role specific accountabilities:

Process Governance

• Owning Group Automotive Business Process Management policy and procedures ensuring standardized practices across all Automotive businesses internationally.
• Ensuring all processes and procedures are documented and maintained within the group Automotive Business Process Management application as per the Automotive BPM Policy.
• Ensuring process owners are well supported in identifying opportunities to improve their processes and maintaining accurately documented procedures.

KPI-  % of Automotive processes maintained as per Automotive BPM Policy.

 

Process Improvement Projects

• Leading the design and realization phases of business process related projects by designing business processes against leading international standards (benchmarks), by managing change and organizational impact and delivering significant, measurable and sustainable business improvement results.
• Leading analysis of business performance results, customer feedback, audit reports, and any other business data to identify major business improvement opportunities and mobilize transformational business process improvement projects.
• Supporting transformational business projects by driving the process analysis and design phases whilst coordinating with all other related project work-streams.
• Lead performance analysis and business review sessions to identify and prioritize major business improvement opportunities.
• Mobilize transformational business process improvement programs by formulating business cases, building executive sponsorship and mobilizing project teams with the necessary skillsets to manage and execute the program.

KPI-  Business benefits realized from projects, business benefits planned in future calendar years from projects.

 

ISO Accreditation

• Building ISO practices within operations to meet ISO 9001 standards.
• Managing ISO 9001 accreditation by third party partner for all Al-Futtaim Automotive companies.
• Driving periodic process audits to ensure ISO practices and operational procedures are effectively followed.

KPI-  Number of automotive businesses successfully accredited in ISO 9001 by credible third party partner.

 

Process Automation & Digitization

• Owning the backlog of digitization and automation opportunities within processes managed under the process governance operating model.
• Driving process automation identification program with focus on identifying tangible benefits.
• Supporting agile delivery squads with user story, acceptance criteria & definition of done documentation based on identified process improvement opportunities.
• Drive process design phase of Robotic Process Automation projects across Al-Futtaim Automotive

KPI-  Business benefits realized from projects, business benefits planned in future calendar years from projects.

 

 

About You.

Education:

• Bachelor degree in Engineering, Business or Science.
• Agile Scrum Master / Product Owner, Automation Anywhere Business Analyst and Lean Six Sigma Green Belt certification (or equivalents).
• Masters or MBA an asset.

 

Minimum Experience and Knowledge: 

• 5+ years hands-on experience in a Leadership, Project Management, and Business Analysis
• 3+ years of experience leading process design projects
• Experience in Operational/Team Leadership, Process Improvement and Change Leadership
• Demonstrated experience in successfully leading transformational projects/programs within an Automotive Operational environment.

 

Job-Specific Skills:

• Strategic and creative thinker who is exceptionally adept with quantitative analysis
• Proven leadership, influencing and facilitation skills and business acumen
• Results-driven achiever who is able to grasp and communicate complex ideas clearly
• Energetic self-starter who thrives in a fast-paced environment
• Excellent oral and written communication and presentation skills
• Comfortable working with all levels of management across the organization
• Experience working within and leading cross-functional teams
• Broad strategic thinker, with clear vision and direction of change management
• Proficiency in process mapping techniques and tools.
• Strong customer focus and commitment to service excellence
• Exude a winning attitude, commitment to team goals and to winning through collaboration
• Develop and present formal presentations to department managers along with senior management.

• Be passionate about leading change and driving results through process improvements, especially through the utilization of Lean Six Sigma methodology and techniques. 
• Actively contributing as part of a highly engaged team to own and implement initiatives that improve operational processes all the way through sustained benefits realization to increase quality and value.
• Be a self-starter with an engaging leadership style, solid influencing and facilitation skills who will quickly develop relationships across the organization while contributing to a fun and collaborative work environment.

 

 

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