Senior Analyst, Purser Program (Ft Worth, TX, US)

Location: Training & Conf Ctr (DFW-SV05) 
Additional Locations: None
Requisition ID: 49744 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Flight Services Team within the Customer Experience Division.
• ​Responsible for all aspects of American's Purser Program. Works across the Flight Service organization to ensure that the 3,000 Pursers have the training, resources, and engagement necessary to provide outstanding onboard leadership to our flight attendants and exceptional service to our customers.
   

What you'll do

• Responsible for all aspects of the Purser Program
• Oversees the curriculum and coordination of all Initial Purser Training
• Manages Purser Leadership Conferences and Purser Business Meetings
• Coordinates and facilitates Purser Flight Attendant Involvement Team (FAIT)
• Engages Pursers through development and collaboration opportunities
• Administers the Assessment program for new Pursers
• Documents, processes and maintains paperwork for Purser candidates
• Collaborates on contractual issues related to Pursers with Labor, Legal, People Business Partners, and Flight Service Representatives
• Promotes and participates in UNICEF Champions for Children events, field visits, monthly conference calls and in-person meetings
• Other duties as assigned
• Some travel required
• Ability to work some weekends and extended hours

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor's degree or equivalent experience/training
• Flight Service experience
• Must obtain/maintain a Purser qualification

Preferred Qualifications- Education & Prior Job Experience

• ​Training and facilitation experience

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, Outlook, PowerPoint, etc
• Excellent interpersonal skills, including written and spoken presentation
• Effective organizational, project planning, and management skills
• Exceptional leadership and decision-making skills
• Ability to work independently and as a member of a team with sound judgment
• Ability to handle multiple assignments, complete projects on time and perform under pressure and respond to changing priorities
• Ability to maintain confidentiality of sensitive information

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 49744 

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