Senior Manager, Resource Operations (Dallas, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 48618 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Workforce Planning team is part of the Customer Planning and Analysis organization which provides analytical support to airport operations.  Our team works directly with operations leadership & various other departments to ensure the airports are provided with the passenger service and ramp headcount required to achieve our performance goals.

The Workforce Planning team is the analytical engine that powers workforce decisions for our airport teams.  This highly analytical position leads a diverse team of analysts specializing in manpower modelling, data collection, and financial forecasting.  The Sr. Manager position is unique in that a successful candidate must understand complex model building while overseeing the financial headcount forecast that represents $1.8 billion of costs for American Airlines.

The ideal candidate has the following:

• Solid understanding of the financial forecasting process and ability to translate customer needs into financial justifications
• Experience working with cross departmental teams including international, cargo, premium guest services, etc.
• Proven experience in translating data & analysis into representative models
• Experience with leading and developing talented people leaders & those in their span of care

What you'll do

• Work closely with finance teams to both promote customer planning/operations initiatives & ensure accurate financial forecasts for customer experience division
• Understand tools/methods used by Industrial Engineers and be able to apply them toward completion of airport headcount models
• Prioritize highly dynamic and frequently changing team responsibilities & deliverables
• Work collaboratively with other operational, airport, and customer planning groups to understand their staffing needs and constraints
• Work with partner organizations at American & the industry to be the strategic voice for resource planning
• Analyze staffing impact of strategic initiatives; make recommendations and present results to senior management
• Identify process improvements to drive staffing efficiencies and/or operational improvements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Undergraduate degree in Aviation, Mathematics, Statistics, Finance, Industrial Engineering or related technical field or equivalent experience/training
• 5 years of experience in airline operations, finance, network planning, revenue management, or related airline field

 

Preferred Qualifications- Education & Prior Job Experience

• 7 years of experience in airline operations, finance, network planning, revenue management or related airline field
• Experience in a leadership role within the airport​
• Masters for Business Administration or other advanced certification

 

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• ​Ability to lead a large team of independent analysts toward a common goal
• Knowledge of airport processes and credible experience on how these processes impact workforce decisions and needs
• Ability to build strong relationships with airport leaders and leverage trust/shared vision to accomplish joint goals
• Knowledge of financial tools/processes and ability to understand impact of staffing decisions

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 48618 

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