Al Futtaim Jobs - General Manager | Toys R Us (Dubai, AE)

Job Requisition ID: 129081 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

HERE'RE WHAT YOU WILL BE DOING:

 

THE ROLE PURPOSE:

Is to deliver a profitable Business, ensuring continuous growth of the Group’s Toys “R” Us business, as well as establishing a high level of customer service. Maintaining effective relationships with both the TRU organisations as well as other relevant Principals and effectively managing the budgeted resources to deliver the agreed financial objectives. Ensuring that both teams are fully engaged and are receiving both regular performance feedbacks as well as creating an environment that encourages 2-way discussions in an open and honest way. 

Scope:  6 countries across the MENA region 20 stores and the pipeline in line with business plan.

 

KEY ROLE SPECIFIC ACCOUNTABILITIES

Drive sales, margin and costs to maximize profit

 

The GM maximizes top‐line sales performance through delivery of store layouts, planning effective marketing campaigns in coordination with the marketing agency, drawing up a calendar of events / promotions, identifying & exploiting the differences in the markets the business operates.

Achieve turnover, net profit, gross margin, Open to Buy (OTB), Return on Investment (ROI) and market share targets as budgeted.

 

Financial

Construct, implement, monitor and control the budget and operational costs of all stores and overhead retail

The GM maximizes the gross and net margins achieved through effective control of the buying process, data analysis, trend management, appropriate assortment for store level, pricing alignment to country, specifically bought products (in addition to those offered by the Principals), cost effective set up and use of the supply chain through improvements in logistics charges. The GM constantly reviews the inventory levels to minimize terminal stocks. In addition, the GM is actively involved in ensuring that the shrinkage levels are kept to a minimum through effective use of security equipment and resources.

The GM exercises effective controls with the help of the finance function to ensure that the store operating costs, manpower costs and other expenses are kept within the budgeted limits. Enforce procedures to maintain stocks, system accuracy and profit protection across all countries.

Business Planning

Own and develop the Toys R Us as Al-Futtaim strategy

Work with the management team, Retail Division and Toys R Us to build and deliver Annual Business and a Long-Term Business Plan.

 

Digital Ecommerce role outs and management

To expand ecommerce platform to other GCC markets.

 

People

Manage, empower and motivate a management team of Senior Managers to achieve company targets, manage costs and to strive for excellence in meeting their objectives. Coaching management team and ensuring succession for GM role for the future is a key responsibility.

Work with HR to deliver targeted people solutions to create employee engagement, compliance to HR Policies and local legislation

Motivate and support the teams within the various functions to strive for one clear goal and to build a cohesive, focused team. Enthuse the team to strive towards the common goal.

Work with HR and function managers to define and develop potential and build a pipeline of succession for key roles.

Benchmark people KPIs with HR to drive productivity and hold line managers accountable for improvement.

GM is a role model of Al-Futtaim Way behaviours and an ambassador for AF Talent Brand

 

Corporate and Brand

Ensure Toys R Us Brand integrity at all levels and touch points Promote Brand and Corporate Values, throughout the organization and depending functions within Al-Futtaim. Ensure stores comply with all relevant legislation, regulation and corporate governance practices.

Interact with mall managers and landlords in relation to rents, renewals, mall marketing plans, participation in mall promotions, new tenants in the malls.

Proactively communicate with Principals to establish and maintain a good working relationship and partnership.  The GM has regular discussions with senior executives in Toys R Us about franchise renewals, resolving issues and delivering opportunities for the delivery of current and future commercial targets, negotiations for new markets, etc

 

Business Growth / New Markets & Channels

 

Responsible for Strategic Plans for new territories, site selection and the sign off, ensures successful entry in line with legislation and requirements of the brand.

 

Defining the different formats to tap the market opportunity in smaller regions and malls where it is not feasible to enter with full size store.

 

Develop B2B and internet sales as alternative channels and profitable channels with relevant partners 

 

THE BELOW IS ABOUT THE KEY REQUIRED SPECIFICATION THAT YOU NEED TO BE SUCCESFUL FOR THIS ROLE : 

 

• MBA or BBA (Business Management) - With SAP Knowledge is essential.
• +15 years of experience of which 5 years should be at senior management level
• Experience in a multi-channel and multi-country retail environment
• Experience in managing and driving cross functional teams
• Set and deliver Financial Budget and Key Performance Indicators
• Understanding of customer research and the ability to amend the range/service to reflect customer requirements and feedback.
• Understanding and applying of global and regional macroeconomic indicators

 

Job-Specific/Technical Skills required to complete the tasks:

• Extensive experience in retailing, with store operations and or buying / category management background ( Preferrably Toys/Kids Retailing )
• P&L Ownership 
• Business Leadership
• Commercial Acumen
• Managing Ambiguity

• Decision Making  

• Digital Acumen

 

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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