Al Futtaim Jobs - Guest Relations Officer | Trading Enterprises | Honda | Dubai (Dubai, AE)

Job Requisition ID: 118382 

 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

 

About the position:

 

 

• Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members
• Providing excellent and a delightful customer experience as per company policy and procedures 
• Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary 
• Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly 
• Logging visits (including time, date and visitor details) 
• Maintaining an up to date knowledge of personnel and procedures 
• Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers
• Assist with stock taking for the showroom

 

About you:

 

 

• High School Diploma / Bachelor's Degree
• Good communication skills
• 1 - 2 years’ experience of customer service
• Proficient in Microsoft Office 

 

REF: BL
 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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