Coordinator, Day of Departure (Dallas, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08)   
Additional Locations: None
Requisition ID: 62371 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​Day of Departure (DOD) is a team within the Contact Center Planning and Support organization and a part of the Customer Service Recovery division. In this job, you’ll care for people on life’s journey by providing support to Frontline, Integrated Operations Center (IOC), Reservations, and Sales team members using data-driven decision-making to facilitate operational resolutions that minimize cost and maximize customer satisfaction.

What you'll do

• Provide outstanding operational support to team members across the globe using advanced problem-solving and customer service skills
• Assist airports with rerouting customers impacted by oversales, flight delays, cancellations, and other irregular operations
• Utilize analytical skills to identify denied boarding cost-minimizing opportunities in real-time
• Proactively identify operational issues that may impact customers and/or revenue, design optimal solutions, and advocate for those solutions to IOC and other groups
• Analyze denied boarding and departmental performance data to identify opportunities to improve customer service, minimize costs, and/or improve operational efficiencies; make formal recommendations to departmental leadership and other stakeholders
• Work rotating shifts that could include nights, weekends, and holidays, as well as extended hours beyond scheduled shift (Day of Departure is a 24/7/365 contact center)
• Occasionally travel on company business to represent DOD at Airport and Reservations meetings

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

• ​Bachelors degree
• 2+ years of professional work experience
• Experience in Airport Operations, Pricing/Revenue Management, Transportation/Logistics, or Customer Service
• Familiarity with Sabre or other airline operating system/GDS

Skills, Licenses & Certifications

• Experience using Microsoft Office suite, including Word, Excel, PowerPoint, Outlook, etc.
• Strong analytical and problem-solving skills
• Highly developed interpersonal and communication skills
• Demonstrated ability to analyze situations, make quick (but informed) decisions, and implement solutions in fast-paced, high-pressure environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 62371 

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