Analyst/Senior Analyst, Operations Analysis (Ft Worth, TX, US)

Location: AA Headquarters 1 (DFW-HDQ1) 
Additional Locations: None
Requisition ID: 30017 

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

 

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

 

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

 

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Operations Analysis Team within the Integrated Operations Division.​This position will be responsible for proactively analyzing all aspects of operational performance, covering a wide variety of both strategic and operational analysis. Additionally, the analyst will be heavily involved in deep dives/root cause analysis between Stations (Hubs and Regions), Functional Owners (Crew, Maintenance, IOC, etc.) and the regional organization to understand and troubleshoot operational challenges and deliver performance improvement.

 

Specifically, you’ll do the following:

• Mines, models, analyzes and evaluates operational data to identify root cause factors impacting operational reliability
• Proactively monitors and tracks operational performance and delay/cancel/misconnect information
• Responds to ad hoc data/analysis requests from various departments
• Provides competitive gap analysis to identify key performance drivers and opportunities to close the gap to our competition

About the Job (Continued)

• Provides periodic updates on drivers of operational issues and progress made with associated initiatives, to the operating departments and Sr leaders
• Assists in hypothesis development for root cause analysis related to reliability performance
• Works collaboratively with various cross-functional teams including hubs, regions and functional group (maintenance, customer experience, cargo, etc.) leadership to develop and implement initiatives that improve operational performance
• Develops presentations and present findings with recommendations to the operating groups and senior management
• Interacts with other departments including Network Planning, Maintenance, Crew, and IOC

Qualifications

Required Qualifications

• ​Bachelor's degree in Business Analytics, Operation Research, Industrial Engineering, Mathematics, Business Administration (MBA with quantitative focus) with analytical work experience
• Experience in taking complex analysis and turning them into actionable insights
• Experience in presenting findings to Sr. leaders with a variety of backgrounds
• Ability to be flexibile in adapting to new ideas, approaches and in taking feedback from business partners
• Ability to persevere through challenges, shows resourcefulness to get to end goal
• Ability to work under tight deadlines
• Ability to be adaptable, comfortable with unstructured work and occasional shifting priorities
• Ability to work well as a team and knows when/how to ask for help
• Knowledge of data processing/manipulation languages such as SAS or SQL in large database environments
• Ability to structure an analysis from scratch with minimum guidance
• Knowledge of the airline operations metrics and related operational procedures/processes
• Knowledge of BI/data visualization tools and techniques (e.g. TABLEAU, COGNOS)
• Motivated individual with strong passion for airline operations

Qualifications (Continued)

Preferred Qualifications

• ​Master's degree in Operation Research, Industrial Engineering, Mathematics, Business Administration (MBA with quantitative focus)
• 2 years experience at American Airlines or other Airlines, using data analysis and quantitative modeling techniques (e.g. statistical, optimization, simulation, spreadsheet) to answer business questions and to assess the added value of recommendations
• Experience in Operational group at American Airlines

Additional Locations: None
Requisition ID: 30017