Jobs in Egypt - Director of Operations at Hilton

Director of Operations at Hilton

Location : Heliopolis

Job Description:

Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
Respond to audits that are completed by the company to ensure continual improvement is achieved
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
Comply and exceed hotel and company Service Standards
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
Hold regular briefings and communication meetings with the HOD team

Job Requirements:

Education:

Relevant Experience:

Previous experience in the same or similar role with a proven track record.

Technical Knowledge/ Skills/ Training required:

– Strong commercial acumen, preferably with experience in Food &Beverage or Rooms Management.

– Experience in managing budgets, revenue proposals and forecasting results.

– In-depth knowledge of the hotel / leisure / service sector.

– Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets.

– Accountable and resilient.

– Ability to work under pressure.

– Knowledge of the hotel property management systems.

To Apply:
https://jobs.hilton.com/job/Director-of-Operations/J3N0296X0N3F9K3ZRVB

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