Jobs in Egypt - Technical Support Representative at IBM

Technical Support Representative at IBM

Location : Smart Village

Job Description:

As a Technical Support Representative, you will be responsible for providing 24*7 Remote Technical support through problem determination and identifications as Level of support via different channels (Calls and Emails)
You will be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems.
Client satisfaction will be your ultimate goal. You’ll partner with computer operators to help clients effectively deal with problems related to the operations environment including: product or service installation, hardware or software updates, configuration and performance

Job Requirements:

Education:

Technical Knowledge/ Skills/ Training required:

Excellent communication, telephone manner, technical skill and interpersonal skills
Self initiative, pro-active, hard working, good attitude and team player
Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours (on-shift duty is required)
Someone who enjoys problem solving, interested in cognitive computing and analytics, working with people and learning about new technologies

To Apply:
https://careers.ibm.com/ShowJob/Id/612882/Technical-Support-Representative/?lang=en

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