Lead, Incentive and Corporate Programs Operations (London, UKM, GB)

Job Title:	Lead, Incentive and Corporate Programs Operations	Level/Work Group:	1
Reports to:	Senior Manager, AJB Hubs	Direct Reports:	1
Location:	Waterside	Hours:	37.5 per week

Role Summary

This role is responsible for the corporate and agency contract and product implementation for the AA field sales teams in EMEA, as well as for any projects related to improve the effectiveness and efficiency of these processes as they related to AA and our Joint Business partners (BA, IB, AY). The role has one direct non-management report.  The role engages with the commercial and field sales teams at AA and at joint business partners on a day to day basis.

Key Responsibilities & Accountabilities

• To handle and manage incentive and corporate and agency contract process and operations including contract proposals/updates, production, auditing of requests as well as generation of related documentation and Teamsite references
• The role is also responsible for the direct day-to-day line management, ongoing performance management and development for one non-management level 54 team member.
• To respond and to resolve all field sales questions for corporate and agency contract production and related topics
• To develop and implement training for the field sales teams on corporate and incentive programs process and operations
• To conduct and coordinate pricing testing for corporate and agency off-tariff pricing for EMEA POS
• To communicate changes to incentive and corporate programs process and operations to field sales
• To project manage and implement changes related to incentive and corporate operations
• To report upon and ensure effective day to day operational management of incentive and corporate programs SLA
• Coordinate corporate legal approval requests on behalf of AA Sales with BA/IB Sales operations teams and AA Legal  
• To liaise and maintain regular dialogue with AA and partner field Sales teams in EMEA, Sales Services, RM Contracted Pricing, RM Distribution, CTP and Sales Performance teams as well as Sales Operations teams at partner airlines
• To provide administrative support
• To work on ad-hoc projects

General

• To take reasonable care of the health and safety of self, as well as the safety of others who may be affected by his/her acts or omissions.  To co-operate with AA as far as is necessary to enable AA to comply with all relevant statutory provisions. To immediately report serious risks or concerns over safety issues
• To comply with the AA Rules of Conduct Europe & Pacific and work within the context of all Company’s policies & procedures
• To maintain a standard of dress code that is appropriate to the role and in accordance with the Company’s uniform/dress policy
• To be aware of and sensitive to differences and work in a way consistent with the principles of equal opportunities and anti-discriminatory practice
• To maintain and respect confidentiality at all times and to ensure adherence to the Company’s Confidentiality Policy (currently under review)
• To actively participate in regular coaching & counselling meetings, performance reviews and development meetings
• To undertake appropriate training as agreed with their manager and to take responsibility for self-development
• To undertake any other duties which are consistent with the position. This job description is intended as a guide to the main responsibilities of the position and not an exhaustive list of duties and tasks
• To work in any other AA location as and when necessary and if applicable to the position
• This job description is subject to periodic review and it is expected the employee will contribute to the continued development of the role and work flexibly in response to the changing business needs and operational requirements.

Person Specification

Essential

• Strong organizational and prioritization skills
• Excellent attention to detail and accuracy
• Good customer service
• Ability to identify, recommend and implement business process change
• Good communication and collaboration skills, both verbal and written
• Good Excel/MS Office skills
• Self-motivated

 

Desirable

• Operational management experience
• Direct line management of other team members
• Understanding of AA and JB incentive and corporate contracting processes and tools
• Project coordination and/ or management skills
• Comfortable working with new technology and systems
• Experience in working with data to recommend change
• Experience working in cross-cultural and multi-point of sale environments with airline and agency partners

 Job Title: Lead, Incentive and Corporate Programs Operations

 

Job Level: 01

Apply Now