Lead, Agency Programs and Products Strategy (London, UKM, GB)

Job Title:	Lead, Agency Programs and Products Strategy	Level/Work Group:	03
Reports to:	Senior Manager, AJB Hubs	Direct Reports:	N/A
Location:	Waterside	Hours:	37.5 per week

Overview

This role coordinates and conducts optimization and deal consultation as well as ongoing deal reviews for both joint business and AA rest of world agency programs and products in EMEA.

                

The role is responsible for the business development and analysis of agency tariff products and programs in EMEA points of sale including the coordination of approvals and implementation.  This role ensures that agency programs and products are both market and channel competitive through business analysis, projects and coordination with Revenue Management, Sales Strategy and field Sales at both AA and joint business partners.

 

The role extensively engages with the HDQ AA, BA and IB teams as well as the Sales team in EMEA at AA and at joint business partners on a day to day basis and through project management including the delivery of structured communication and presentations.

About The Job

• To conduct agency program and product revenue optimization and deal consultation via business environment and data analysis
• To manage both joint business and AA only agency deal approvals and workflows
• To manage AA EMEA Account segmentation and portfolio assignments
• To ensure a high level of focus on customer service and speed to market for the AA and joint business partner field sales team through structured and proactive stakeholder engagement, training and through deal consultation
• To develop, implement and manage agency off-tariff programs and products including project management and continual stakeholder engagement
• Recommend new and evolved programs and products through business environment and data review
• To understand the capabilities of fare filing and fare distribution across GDS, direct and Direct Connect platforms in different points of sale
• Understand AA and joint business partner distribution and online selling strategy
• To develop strong relationships and coordination with the various HDQ  Sales Strategy, aa.com, AA and joint business partners’ EMEA sales and revenue management teams
• To communicate with and provide training and support for the field sales teams at AA and joint business partners
• To work on ad-hoc projects

Qualifications

• To take reasonable care of the health and safety of self, as well as the safety of others who may be affected by his/her acts or omissions.  To co-operate with AA as far as is necessary to enable AA to comply with all relevant statutory provisions. To immediately report serious risks or concerns over safety issues
• To comply with the AA Rules of Conduct Europe & Pacific and work within the context of all Company’s policies & procedures
• To maintain a standard of dress code that is appropriate to the role and in accordance with the Company’s uniform/dress policy
• To be aware of and sensitive to differences and work in a way consistent with the principles of equal opportunities and anti-discriminatory practice
• To maintain and respect confidentiality at all times and to ensure adherence to the Company’s Confidentiality Policy (currently under review)
• To actively participate in regular coaching & counselling meetings, performance reviews and development meetings
• To undertake appropriate training as agreed with their manager and to take responsibility for self-development
• To undertake any other duties which are consistent with the position. This job description is intended as a guide to the main responsibilities of the position and not an exhaustive list of duties and tasks
• To work in any other AA location as and when necessary and if applicable to the position
• This job description is subject to periodic review and it is expected the employee will contribute to the continued development of the role and work flexibly in response to the changing business needs and operational requirements.

Person Specification

 

Essential

• Good commercial acumen
• Ability to identify, recommend and implement business change
• Strong communication and collaboration skills, both verbal and written
• Good creative problem solving skills
• Experience in working with data in Excel/MS Access
• Good organizational skills
• Good analytical skills
• Results orientated
• Self-motivated and able to take ownership of long-term projects and processes

 

 

Desirable

• Consensus building and negotiating skills
• Understanding of airline-to-agency business models
• Experience working in cross-cultural and multi-point of sale environments with airline and agency partners
• Project coordination and/ or management skills
• Understanding of the airline pricing and distribution structures and technologies
• Experience working with data systems and/ or CRM data
• Spanish language skills
   

 

 Job Title: Lead, Agency Programs and Products Strategy

 

Job Level: 03

Apply Now