Project Manager/Senior Project Manager (Ft Worth, TX, US)

Location: AA Headquarters 1 (DFW-HDQ1) 
Additional Locations: None
Requisition ID: 27605 

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

 

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 

 

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

 

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Customer Planning Team within the Customer Experience Division. This position will be responsible for development of boarding and gates related initiatives and other projects under Customer Experience Innovation.

 

Specifically, you’ll do the following:

• Develops and maintains a vision of the product roadmap
• Drafts, analyzes, and utilizes Objectives and Key Results to make the best business decisions
• Acts as an ambassador for the product internally and externally, and serves as the primary contact for queries related to the products
• Works with key stakeholders across the company to ensure successful product releases
• Possesses a fundamental understanding of end-to-end customer experience integration and dependencies
• Effectively Communicates with business groups to interpret landscape and to influence future roadmap and strategy
• Actively Analyzes for Continuous Improvement opportunities and partner to implement solutions
• Evaluates and provides feedback on workflow design for general and specialized flows
• Develops appropriately detailed user stories for product features that can be clearly understood by the development teams and clearly defines acceptance criteria for each feature
• Inspires and motivates the development teams to deliver innovative and exciting solutions with an appropriate sense of urgency
• Leads, manages, and collaborates with cross-functional teams, business partners, and stakeholders
• Assesses value, develops cases, and prioritizes backlog items to ensure work focuses on those with maximum value that are aligned with the product strategy

Qualifications

Required Qualifications

• Bachelors degree in Business Administration, CS/CE/CIS/MIS/Engineering/Technology or equivalent experience/training
• 2 years project management
• Knowledge of Microsoft Office to include Word, Excel, etc
• Ability to work with minimal supervision
• Strong organization, planning, and presentation and negotiation skills
• Ability to handle and track multiple projects while managing customer expectations
• Strong analytical, estimating, and problem solving skills
• Solid understanding of the airline business and customer

 

Preferred Qualifications

• Experience with Agile, project planning, and delivery

Additional Locations: None
Requisition ID: 27605 

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