Al Futtaim Jobs - Business Analyst & Process Operations Executive - Al Futtaim Toyota - Dubai 1 (Dubai, AE)

Job Requisition ID: 37233 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

Business Process & Operations Executive - Dubai - Al Futtaim Toyota

 

The Business Process Executive is responsible for ensuring that all AFM Toyota showrooms across the UAE deliver a truly ‘world-class’ customer experience through process, systems and behaviours. By ensuring that ‘The AFM Way’ becomes part of the DNA/culture at all showroom locations this in turn will be a key driver of our Customer Engagement and therefore our customer engagement score.

 

The role involves:

• Ensuring that all associates have been trained to Toyota Sales Certification standards including behavioural expectations. New recruits should have a sales process induction including Fastrack training prior to being given system access.
• Establish an environment that embraces continuous improvement within the workplace by facilitating in-showroom workshops and role-play activity.
• Implement display and merchandising standards review to support the customer experience.
• Prepare budget requirements with justifications in relation to headcount and facility upgrades (CapEx) to support the customer experience.
• Reporting of showroom performance data in relation to areas that impact customer experience, process or associate behaviours. Showroom specific facility improvement requirements.
   

As such, the purpose of the role is three-fold:

• Implement, embed and monitor ‘The AFW Way’ sales process within the showroom environment to ensure that AFM Toyota continually deliver a world class customer experience. Install customer focused behaviour and ensure that it is embraced by all associates.
• Manage all systems with regards to the Toyota Retail Division, such as, FT, SAP and BIW along with any system changes to ensure smooth functioning of the Business.
• Manage the prospecting and activity within the Branches in order to assist the Sales teams to meet the KPIs
   

Minimum Qualifications and Knowledge:

Languages: Fluent English, Arabic an advantage.

 

Showroom Knowledge including strong understanding of the end to end sales process supported by Fastrack.

 

Ability to influence and gain commitment at all organizational levels

 

Job-Specific Skills:

Knowledge of how a showroom operates. Change management, Project prioritisation. Ability to identify best practice.

 

Behavioural Competencies:

Customer focused. Problem solving. Team player. Organised

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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