Al Futtaim Jobs - Digital Optimization Manager | IKEA | Service Office, Dubai (Dubai, AE)

About Al-Futtaim Private Company LLC

 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

About Al-Futtaim IKEA

 

GROWING TOGETHER...

 

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

 

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

 

About You

You have the interest and inspired of digital development. You have the willingness and passion in transforming IKEA to be the world’s leading multichannel home furnishing retailer. You lead and act the IKEA culture and values. You are inspired by working together in fast paced and complex environments and energized by achieving success and results through people.

 

What’s more, we believe that you have the following knowledge, capabilities and motivation:

• Live and share the IKEA values every day
• University Degree in Marketing and/or Digital Development
• At least five years of experience in the area of digital web development and/or digital content creation & production
• Knowledge about digital technologies and applications (e.g. search, social, mobile, Ecommerce, agile development, web design)
• Relevant and up to date digital and technical backend understanding
• Experience of creating & developing Ecommerce channels
• Understanding of digital processes that can support and develop IKEA business
• Solid knowledge of Growing IKEA Together and IKEA Way of Working
• Understanding of all aspects of the IKEA multichannel customer experience in relation to relevant market and customer trends
• Diverse leadership experiences in various situations
• Experience in stakeholder and change management

• Strong teambuilding and leadership skills
• Process and organizational thinking

 

About the role

You will lead the IKEA digital (Web, Ecommerce and Digital) overarching plan when it comes to sales, Com&In/Visual Identity, content production and development priorities to make sure a seamless customer experience.  You will manage and secure the consistency between digital channels and other customer meeting points throughout the IKEA customer experience map.

 

Key Specific Accountabilities:

• Lead and implement the W.E.D. plan when it comes to sales and marketing, content creation, Web/digital development to provide a seamless customer experience
• Actively use the IKEA digital touchpoints to connect commercial and inspirational content and functionality, creating an appealing user experience that will successfully convert more visitors to happy customers, independently on when, where and how the customers will buy
• Secure consistency between IKEA digital channels and other customer meeting points to strengthen the customer meeting and the IKEA brand
• Lead and coordinate the content development and implementation on all IKEA digital platforms (e.g. stability, security etc.)
• Lead and develop highly effective team of specialists
• Broaden our customer base by positioning IKEA in the hearts and minds of the many people, creating accessibility with seamless and intuitive digital experience

A few more things for you

 

Interest? Then please join us for a rewarding career journey!

 

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

 

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