Al Futtaim Jobs - Head of Aftersales - Volvo Buses I FAMCO I Dubai, UAE (Dubai, AE)

Job Requisition ID: 36490 

Al-Futtaim Auto and Machinery Company (Famco) is a member of the Al-Futtaim Group, one of the largest privately owned business houses in the lower Gulf. Famco's UAE business covers the supply of products & services to a diverse range of industries and commercial undertakings covering transport, construction, manufacturing, warehousing and the marine sector. Famco serves these industries with world-class brands including Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Linde Material Handling, Yanmar, Himoinsa etc.

 

Come join us to live well, work better, and be the best.

Head of Aftersales – Volvo Buses I FAMCO I Dubai, UAE

We are currently looking to recruit passionate, dynamic and experienced Head of Aftersales for Volvo Buses to strategically manage and develop all aspects of Volvo Trucks & Buses Aftersales operation while focusing on delivering excellent customer service, parts sales and margin, workshop productivity and efficiency, to ensure profitability. Reporting to the Head of Volvo Buses, you will be responsible for the following tasks.

• Lead and Motivate aftersales team to ensure that all branches operate at an optimum level, meeting agreed business and personal targets and fiscal goals.
• Develops and/or maintains and improves business relations with principals and all customers of the Company.
• Prepare business budgets and forecasts after consideration of immediate and future market opportunities and constraints, planning alignment of branch resources accordingly.
• Manage, protect and provide for all facilities within the scope of the branch, ensuring a high level of Health & Safety, and delivering the environmental requirements in line with current & proposed future regulations.
• Deliver a high level of clear and brand aware communication, both internally and externally, in a timely manner, creating a free flow of information and ideas
• Implements training and coaching of staff to ensure that they have the capability to perform competently in their roles.
• Carries out appraisals in line with the company system and requirement, creates, and maintains a branch succession plan.
• Ongoing optimization of business processes in close agreement with other Divisional Managers and Aftersales Managers, adoption of best practices from other service operations
• Communicates, promotes and encourages the implementation and adherence to all company policies and procedures
• Executes additional tasks in order to meet business projectrelated or development and change objectives.

To consider you for this position you will have the following experience:

• Diploma or equivalent further education in an business management or automotive subject
• Minimum of 10 years’ experience in aftersales management capacity in bus industry
• Detailed knowledge and understanding of the truck industry in terms of service, parts and parts sales.
• Balance sheet, profit & loss, cash flow and standard business metrics.
• General user of: Microsoft office packages, workshop loading, and parts management systems
• Excellent communication skills, English.

 

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