Al Futtaim Jobs - Product Manager | Trading Enterprises | Dubai, UAE (Dubai, AE)
Job Requisition ID: 33823
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
Job Description:
To provide ongoing product training and support to sales associates on Honda vehicles and competitors being sold in the region. It is expected that this role ensures that the sales associates are up to date with all the features of Honda vehicles and to develop the ability of the associate to present the features advantage and benefits to the customers as defined by Honda.
Key Responsibilities:
- Product Knowledge: To ensure that all sales associates are up to date with the FAB of all Honda cars.
- Competitors Activities: Monitor competitor’s activities and products. Prepare comparison (based on features and performance) between competitor’s products and product range. Share and discuss the information with sales staff. Furnish this information to NSM & OM. Improved Knowledge of competitor’s products and activities lead to effective selling. Feedback on competitor’s activities, help management to develop a suitable strategy.
- Training Needs: Identify sales associates training needs along with the BSM, communicate these needs to management, so that needful OJT and training courses can be organized.
- Principal Liaison:
- Liaising with training team of HAMER to meet the training requirements/certification programmes of sales associates.
- Preparing sales associate for Honda Annual Regional Sales Contest
- Participate in train the trainer programmes conducted by HAMER for new model launch to impart in house training to sales associates
- Business Objective: Ensure that budgeted unit sales for branch are achieved or exceeded. Ensure adherence to Company’s sale system and prospecting system and achievement of targets regarding number of prospects logged, trade-ins, Accessories and F&I products. This contributes, to achievement of overall business objectives, of Company. ( In case of a requirement )
- C S V/NPS: Ensure the achievement of C S V objectives for sales function of location. This ensures customer satisfaction and thereby repeats sales.
- QHSE/IMS:
- Ensure QHSE management system requirements and SOPs are implemented in the area of responsibility
- Ensure customer/associate engagement is enhanced and ensure customer complaints are resolved through taking necessary actions.
Qualifications, Experience & Skills:
- Minimum Qualifications and Knowledge: Graduate in any discipline, preferable MBA.
- Minimum Experience: 5 years in direct selling of consumer durables, primarily in Automotive Industry
- Job-Specific Skills: Selling, Coaching, Customer Care
- Behavioural Competencies :
- Competent to train a team of sales executives.
- Competent to comprehend, modern auto vehicle construction and features.
- Competent to coach Sales executives, on product presentation.
KGM
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