Coordinator, Learning Operations (Ft Worth, TX, US)

Location: Training & Conf Ctr (DFW-TRCC) 
Additional Locations: None
Requisition ID: 30579 

Overview

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

 

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

 

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

 

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Learning Administration team within the Global Engagement division.

• Responsible for coordinating and managing learning activities for corporate business teams.
• Partners with learning team, business units and leadership teams to provide daily oversight of key programs
• Builds classes in the Learning Management System
• Coordinates scheduling and assignment of classroom
• Creates notifications and communicates directly with learners as needed
• Provides exceptional internal and external customer service
• Monitors upcoming scheduled offerings and class registration
• Provides assistance to learners with sign-up as needed
• Works with learning program owners to ensure activity information is complete and current, such that activity participants have the most updated information related to their learning events.

Qualifications

Required Qualifications 

• High School diploma/GED required
• Experience working in a team-oriented, collaborative environment
• Experience working in an administrative or customer service role
• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Ability to work effectively both independently and with a team
• Strong attention to detail and exceptional organizational skills
• Demonstrates excellent problem solving and analytical skills
• Self-motivated, with time management and prioritizing skills

Qualifications(Continued)

Preferred Qualifications 

• Bachelor’s degree in relevant field or equivalent experience/training
• Experience managing multiple complex projects simultaneously
• Experience in a commercial airline company with fundamental understanding of operations
• Ability to perform in a fast paced environment, handle multiple tasks simultaneously and functions as an integral part of a team
• Strong attention to detail and exceptional organizational skills
• Ability to maintain a professional appearance and attitude
• Ability to have a customer service focused mindset
• Ability to effectively communicate both verbally and written with all levels within the organization

Additional Locations: None
Requisition ID: 30579 

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