Jobs in Egypt - MSI Change Management Desk at Orange

MSI Change Management Desk at Orange

Location : Nasr City

Job Description:

Ø  Assess requests for change that originate from incident management, problem management, release management, or continuity management.

Ø  validate and classify the change request according to its complexity defined in the Change catalogue

Ø  Register changes as needed to handle requests for change or receives change requests from other change initiators

Ø  Determine the risk and impact for requested changes

Ø  prepare implementation plans by creating tasks

Ø  Implement simple and standard change requests for IPVPN & Enterprise Telephony

Ø  For complex changes liaise with correct entity to get the change implemented in agreed time as per SLA with Customer

Ø  Monitor the progress of changes.

Ø  Monitor and report quality of first time right, on-time change implementation

Ø  Ensure and monitor delivery of change implementation within agreed lead times

Ø  Perform the pre-checks before the change window time

Ø  Guide the field Engineer for all scheduled change activities

Ø  Perform the post-implementation review

Ø  Check with the customer that his application is running with no problems.

Ø  Send success report to all involved entities after the completing the change

Ø  Once the change process is completed, the entire process should be  documented in a database (CMDB) that all stakeholders can access

Ø  Manage Project and bulk change requests using standard process and procedures

Ø  Assess, prioritize, respond and report on time for expedite requests

Job Requirements:

Education:

Ø  Degree in telecommunication and/or computer sciences engineering field

Ø  CCNA is a must

Ø  CCNA Voice or CIPT certified person is preferable

Ø  ITIL Foundation Knowledge

Ø  ITIL Foundation Certified is preferred

Relevant Experience:

Ø  1-3 years’ experience in telecommunications field

Ø  1-2 year of – Experience in networking operational environment (IPT/VOIP/IP)

Ø  1-3 years’ experience in a customer oriented position

Technical Knowledge/ Skills/ Training required:

Ø  Excellent Knowledge of networking technologies at layer 2 and layer 3 of the OSI Model

Ø  Understanding of networking technology LAN, WAN, UCC

Ø  Cisco Call Manager Experience

Ø  Understanding of VOIP and IPT technology

Ø  Willing to work in 24×7 environment

Ø  Good interpersonal, communication skills

Ø  Good time management, and organizational skills

Ø  Ability to work under pressure to deal with multiple tasks

Ø  Customer Oriented Attitude

Ø  Ability to work under pressure and multitasking

Ø  Proactive and self-motivated

Ø  Good analytical and problem solving skills

Ø  Team Spirit

Ø  Fluent in both spoken and written English

To Apply:
https://orange.jobs/jobs/offer.do?joid=81007&lang=en

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