Supervisor, Quality Assurance (Ft Worth, TX, US)
Location: DFW Hangar 5 (Delta Hgr) (DFW-HGR5)
Additional Locations: None
Requisition ID: 30616
Join us for a career with endless possibilities.
Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.
You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.
What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.
Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.
This job is a member of the Quality Assurance Team within the Integrated Operations Division.This position will be responsible for ensuring the workload and function of Quality Assurance Auditors remain consistent with established standards and objectives.
Specifically, you’ll do the following:
- Supervises the effective implementation and use of new QA audit planning and/or management tools and technologies
- Supervises the daily workload planning and coordination functions of the Quality Assurance Auditors
- Works with a team of Supervisors to maintain auditee forecasting
- Schedules and plans to meet AA auditing frequency policy
- Assigns Auditors for the accomplishment of scheduled and unplanned activities
- Supports Auditors in the field during the performance of their audits
- Interacts with Auditees as needed to support Auditors findings closures in a timely manner
- Ensures audits and documents meet department goals for timely and accurate completion along with filing system processes
- Maintains the Vendor Supplier Management Request process for QA initial and final approvals
- Supports department Manager in the maintenance of AA’s Approved Vendors List
- Evaluates the training needs and curriculum development for Quality Assurance Auditors to ensure currency on department policies and practices, industry trends and regulatory requirements
- Interacts with FAA as required for resolution of investigatory request
- When applicable, may be required to work rotating shifts, nights and weekends
Required Qualifications
- High School Degree, GED or equivalent aircraft maintenance operational leadership experience
- 2 years experience creating and effectively implementing operational and tactical plans
- A&P License
- Airline and aircraft maintenance technical knowledge
- Effective Conflict Resolution skills
- Implement and manage organizational change
- Identify and resolve problems and develop alternative solutions
Required Qualifications (Continued)
- Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) as well as US Customs Security badges, as applicable
- Ability to handle multiple projects simultaneously
- Knowledgeable of applicable FAA regulations, specifically FARs 21, 43, 45, 121 and 145
- Ability to obtain necessary international travel documents (i.e. passports VISAs, etc.)
Preferred Qualifications
- Bachelor’s degree in relevant field or equivalent experience/training
- Experience managing, supervising and/or directing union workgroups
Additional Locations: None
Requisition ID: 30616
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