Branch Manager, AA Credit Union Branch Operations (New York City, NY, US)
Location: LaGuardia Apt (LGA-TRML)
Additional Locations: None
Requisition ID: 31794
Join us for a career with endless possibilities.
Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.
You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.
What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.
Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.
This job is a member of the Credit Union Team, within the American Airlines Credit Union. This position will be responsible for overseeing the management of branches within a specific region in support of building member-relationships for the long-term by matching member needs to American Airlines Credit Union product and service solutions.
Specifically, you’ll do the following:
- Manages the operation of a full service Credit Union branch and be fully engaged in the development of business
- Maintains communication between the Branch and Regional Director in regards to operations and productivity
- Maintains knowledge of the Credit Union’s products and services in order to efficiently train and motivate staff to cross-sell
- Implements operational, budgeting, marketing and loan procedures as well as delinquency and cost control
- Exercises lending authority to process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs, including consumer loans
- Coordinates and participates in “Credit Union Days” as needed in order to grow business
- Coaches and counsels personnel and provide guidance to the teams on member service, sales and performance
- Motivates branch staff in an effort to maintain optimal member service level
- Monitors and maintains inventory of the facilities and equipment needs of the branch
- Leads Branch staff to attain all branch goals, including but not limited to, lending, membership and product goals
- Conducts and reviews various monthly, quarterly & semi-annual branch operations-type audits/reports
- Ensures security and soundness of branch operations and provides confidentiality of all account information and Credit Union documents
- Represents and promotes the Credit Union within the business community
- Performs Notary services as required
Required Qualifications
- High School diploma or GED equivalent
- Skilled in Microsoft Office software (i.e., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
- Ability to pass applicable American Airlines pre-hire compliance checks
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must have an acceptable credit history, which will be verified
- Ability to demonstrate excellent member service skills
- Ability to demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling and motivating staff
- Works well under deadlines, with conflicting deadlines, and high volume stress of project work
- Exercises sound judgment in making recommendations on information gathered/reviewed
- Ability to perform in a fast paced environment, handles multiple tasks and functions as an integral part of a team
Required Qualifications (Continued)
- Ability to cooperate and synergize well with staff and all other departments in the Credit Union
- Ability to exercise sound judgment in making recommendations on information gathered/reviewed
- Ability to demonstrate skills and drive necessary to thrive in a competitive Credit Union sales environment
- Ability to demonstrate strong analytical, mathematical, planning and organizational skills, along with capacity for attention to detail
- Ability to be flexible and adapt to constant change
- Ability to work independently and with minimal supervision
- Ability to travel and to work varying schedules, including evenings and weekends
- Ability to maintain satisfactory performance and attendance
Preferred Qualifications
- Bachelor's Degree in Business, Finance, or related area, or equivalent financial services experience
- Ability to speak, read, and write Spanish is a plus
- Credit Union or bank management experience
- Credit approval authorization, credit union, and finance company experience
- Consumer lending experience lending experience
- Staff supervisory experience
Additional Locations: None
Requisition ID: 31794
Apply Now
No comments: