Jobs in Egypt - ACS Delivery Senior Manager at Oracle
ACS Delivery Senior Manager at Oracle
Location: Heliopolis
Job Description:
- Ensures Utilization and Expertise Centre Usage, is delivered against agreed targets and anomalies are identified and acted upon
- Appraisal of individual team members, setting of realistic measurable objectives and agreed personal development plans
- Provide leadership and direction to the team
- Ensures the proper technical resource allocation to ACS services
- Identifies and foresees technical skills gap and defines the appropriate corrective actions
- Develops and maintain relationships with senior management across lines of business and relevant third parties
- Assures and improves the quality of the service
- Contributes to the wider development of services/product development activities/initiatives
- Proactively monitor the team utilization rate and the team costs, report on any potential risks, and devise and own the action plan to achieve the targets
- Monitor Expertise Centre utilization targets and devise and own the action plan to achieve the target
- Proactively monitor the skills needs within its area of responsibility, report on any potential risks, and devise and own the action plan to fulfil these needs
- Anticipate resource needs and manage hiring activities
- Oversee and support any account escalations that may arise
- Manage Employee Satisfaction and Talent retention within the assigned team and proactively report any potential challenge
- Ensure all service-related systems and documentation required, either contractually or as part of a programme, are up to date and accurate
- Provide timely management reports as requested by Senior ACS Management
- Maintain and promote awareness, about skills and service availability, within ACS Sales and ACS Delivery organization
- Operate in line with Oracle’s business processes and procedures
Job Requirements:
Education:
- BS or MS in Computer Science, Engineering, or a related technical discipline or equivalent experience. Up to 10years of experience as a technical contributor working with the Applications Suite
Relevant Experience:
- Minimum 5+ years of experience in the Software industry in a leadership role
Technical Knowledge/ Skills/ Training required:
- Proven ability to lead, mentor and develop a team of technical professionals
- Experience handling service contracts, tracking project expenses and profitability analysis of specific engagements
- Experience with large scale IT implementations at Customers that involves one or more core set of Oracle Applications modules
- Ability to spot proactive services to the benefit of customer
- Solid presentation skills and the ability to adjust communication content to a wide range of audiences (e.g. layperson, engineers and C-level executives)
- Experience in leading to digital/cloud transformation of a technical team.a plus
- Familiarity with Amazon Web Services, Azure, Google Cloud, or similar cloud platforms would be of advantage.
- Experience on leading deployment of Cloud solutions is a plus.
Tips for updating your Resume:
https://careeradvancers.org/resume-cv-tips/
No comments: