Jobs in Egypt - Reporting Analyst Supervisor at Sykes

Reporting Analyst Supervisor at Sykes

Location: Maadi

Job Description:

Responsible for overall reporting, staffing & scheduling, account service level, completion of required supporting documentation for Payroll processing, Client reports, internal reports, and timelines of support delivered.
Monitors and enhances the performance of the Operations Management Desk in the areas of productivity, schedule adherence, and employee satisfaction/development.
Enhances the goal of quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving customer satisfaction, communication skills, and technical ability of direct reports.
May communicate directly with clients and SYKES senior management on reporting and staffing.
Maintains composure in critical situations and communicates well with both internal and external clients.

To Apply:
https://jobs.emea.sykes.com/VacancyInformation.aspx?VId=38981

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