Jobs in Egypt - Training and Quality Manager at Sykes

Training and Quality Manager at Sykes

Location: Maadi

Job Description:

Leadership Development

Design, develop and deliver proactive training for all business units.
Lead the training and quality team to meet strategic objectives.
Business units data quality analysis and setting recover plans with Stakeholders.
Design, develop and deliver a proactive program of Leadership Skills training, for all appropriate staff, as required
Design, develop and deliver proactive training on HR issues for line managers, e.g. Absence Management, Disciplinary Procedure, Recruitment etc
Develop an annual training plan for all relevant staff
Facilitate the ad-hoc training needs identified for Sykes staff in conjunction with relevant line managers
Ensure that all necessary training equipment and facilities are available when required
Maintain records of attendance using the Learning Management System. Provide regular reports on training activity to the Regional L & D Manager

Quality

Ensure the site implements and maintains relevant quality principles and standards
Plan, develop and execute Internal Audits across the Site
Highlights any site level or service affecting non compliance and supports the operational team in resolving them
Document corrective actions and conduct follow up audits to ensure compliance
Assist in the planning, development and delivery of any projects identified by the Site Director, which are deemed conducive to heightening the quality of the organization
Provided technical specialized input to CSC Operational functions and Clients, where required

Job Requirements:

Decision Making

This person will be responsible for development and implementation of the Site Training and Quality Plan

Communication

Expected to work closely with all levels of staff within the Site, to facilitate and deliver Training and Quality Programs
Work in partnership with the Regional Learning & Development Team on the deployment of key Global and Regional Leadership and Talent Management initiatives
Work in partnership with the Regional Quality Manager on the deployment of key Global and Regional Quality initiatives

Talent Management

Support the Regional L&D Executive in the deployment of Talent Management initiatives (LEAP, Learner Management System)

Performance Management

Responsible for administration of the Performance Development Management system
Utilize staff performance reviews for the identification of training needs for relevant staff

To Apply:
https://career5.successfactors.eu/career?career%5fns=job%5flisting&company=Edita&navBarLevel=JOB%5fSEARCH&rcm%5fsite%5flocale=en%5fUS&career_job_req_id=7855&selected_lang=en_US&jobAlertController_jobAlertId=&jobAlertController_jobAlertName=&_s.crb=YM6iOvyE28j%2bQZHsjB92XUDm53Y%3d

Jobsite