Jobs in UAE - Sales Executive – Weddings & Special Occasions (Arabic Speaker) at Marriott- UAE

Sales Executive – Weddings & Special Occasions (Arabic Speaker) at Marriott- UAE

Job Description:

• An excellent sales person with the ability to know and sell the unique features of the hotel.
• Customer focused sales activities and communication.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
• Perform general office duties to support the Catering Sales team (e.g., filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).
• Gather materials and assemble information packages (e.g., brochures, promotional materials).
• Assist the team to develop, implement and execute the revenue, revenue and marketing programs for weddings & special occasions.
• Develop, coordinate and implement social media initiatives.
• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
• Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
• Promote awareness of brand image internally and externally.
• Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Coordinate reservation confirmations for special events.
• Develop and maintain positive and productive working relationships with other employees and departments.

OTHER

Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

• Follow company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests’ service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

Job Requirements:

         Education:

• High school diploma/G.E.D. equivalent

Relevant Experience:

Technical Knowledge/ Skills/ Training required:

• Computer Skills
• Learning
• Customer Service Orientation
• Interpersonal Skills
• Customer Service Orientation
• Diversity Relations
• Excellent communication
• Listening
• Telephone Etiquette Skills
• English Language Proficiency
• Arabic Language Proficiency
• Applied Reading
• Integrity
• Dependability
• Positive Demeanor
• Initiative
• Ambition and a desire to succeed
• Typing
• Microsoft Office
• Opera and SFA
• Detail Orientation
• Time Management
• Multi-Tasking
• Planning and Organizing
• Records all data for solid internal and external communication

To Apply:
https://jobs.marriott.com/marriott/jobs/19079396?lang=en-us

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