Representative, Sales Customer Service (Ft Worth, TX, US)
Location: AA Headquarters 2 (DFW-HDQ2)
Additional Locations: Chicago, IL; Dallas/Ft Worth, TX; Ft Worth, TX; Los Angeles, CA; Miami, FL; New York, NY
Home-based locations permitted within a 50-mile radius of DFW, ORD, LAX, NYC or MIA
Requisition ID: 31247
Join us for a career with endless possibilities.
Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.
You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.
What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.
Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.
This job is a member of the Sales Team within the Sales Division. This position will be responsible for providing 24/7 phone and email assistance on third party bookings to travel professionals, corporate travel managers and Global Sales employees.
Specifically, you’ll do the following:
- Uses various applications such as SalesLink, Qik, native Sabre and FLY (BA Amadeus) to assist travel professionals with interpretation of our Global Sales policies and procedures, to provide waiver/favor services, to resolve complex booking and ticketing issues or to provide guidance for rebooking customers impacted by schedule or flight changes, for both American Airlines and our partner, British Airways
- Assists travel professionals with rule interpretation for leisure net or corporate negotiated fares
- Makes decisions and recommendations to build account loyalty, retain customer revenue and maintain American’s competitiveness in the market place
- Flexible to work outside of normal business hours, including overnight shifts, weekends and holidays
Required Qualifications
- High School diploma or GED equivalency
- Positions may be home-based, within a 50-mile radius of DFW, ORD, LAX, NYC or MIA
- Ability to attend 4-6 week training at HDQ
- Ability to perform duties while sitting for prolonged periods of time
- Ability to be self-managed and meet company attendance expectations
- Japanese, Chinese Mandarin or Spanish speakers are encouraged
Preferred Qualifications
- Previous Sales Support, Global Sales, and/or Reservations experience
- Native Sabre skills including booking, pricing and ticketing
Additional Locations: Chicago, IL; Dallas/Ft Worth, TX; Ft Worth, TX; Los Angeles, CA; Miami, FL; New York, NY
Home-based locations permitted within a 50-mile radius of DFW, ORD, LAX, NYC or MIA
Requisition ID: 31247
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