Al Futtaim Jobs - National_Customer Service Executive | AbuDhabi (Abu Dhabi, AE)

Job Requisition ID: [[37059]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

. JOB PURPOSE:

Ensure courteous and professional handling of the customer during the latter's visit to Bodyshop to guarantee Customer Satisfaction and Retention.

 

KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks

• Assist in achieving minimum branch CSV score of 4.2 for 2014 or 0.2 increase for branches currently at 4.2 and above.
• To ensure all customer complaints and queries are resolved within 24hrs
• Ensure telephones are answered within 4 rings in a professional manner ALAC standard greeting used.
• Develop contacts to gain new customers, retain existing customers.
• Ensure customer satisfaction for enhanced business levels and Customer Retention
• .Ensure top quality work job by matching principals’ repair standards. Enhancing Customer Satisfaction and diminish return jobs.
• Ensure team compliance with the ALAC Quality Management System and participation with organization’s improvement activities
• Ensure tasks are carry out with care ensuring not to endanger the life either of themselves or others by theirs acts or omissions whilst complying with health and safety requirements of the company and preventing any harm to the environment.

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

 

Minimum Qualifications and Knowledge:   

Minimum Qualification   :High school/Degree / Diploma/Graduate

 

Minimum Experience:   2 - 4 yrs in customer service in similar field.

 

Job-Specific Skills:   Communication/Analytical/Supervisory

                                   Spoken Arabic / Computer operations

                            

Behavioural Competencies:

                                  Negotiation/follow-up / Decision making / customer service..

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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