Al Futtaim Jobs - Quality Analyst - Al Futtaim Customer Engagement Centre -Dubai (Dubai, AE)

Job Requisition ID: 33087 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Arabic Customer Relations Executive - Quality Control - Al Futtaim Customer Engagement Centre -Dubai

 

Job Context:

The Al Futtaim Customer Engagement Centre department acts as the focal point to continuously promote the concept of CS among staff and upgrade the level of services offered by the Company.  A close liaison is maintained between all departments and all personnel are involved in the process to create a “Quality Service Culture”.  A close watch is kept on the services of the competitors and the company is kept ahead of the market.  Every tool of communication is used to promote company’s competitive edge in its services.  The Department lays down the basis for improving the quality of customer service in all departments, and creating customer loyalty – essential for the medium to long term success of the business.

 

Job Purpose:

Monitor, and audit processes, systems and call centre agent interactions in accordance with CEC set guidelines & measure effectiveness of solutions implemented.

 

Minimum Qualifications and Knowledge:  Bachelor or Diploma graduate, basic technical understanding of automobiles

 

Minimum Experience: 2 - 3 years relevant experience

 

Job-Specific Skills: English and Arabic language skill are essential. (Urdu, Hindi, Tagalog, Farsi etc are a plus) Technical knowledge of automobiles, negotiation and influencing skills

 

Behavioural Competencies: Calm and relaxed personality, conflict resolution, ability to think clearly under pressure, strong attention to detail, ability to follow up and ensure closure of cases.

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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