Jobs in Egypt - Complaint Handling Specialist – Community support at SWVL

Complaint Handling Specialist – Community support  at SWVL

Location: 6th of October

Job Description:

• Handling escalations from customers and captains.
• Making sure to apply all swvl ride policies.
• Digging deep in each issue root cause.
• Communicate with other operation teams to solve the matter.
• Taking care of low rating, calling customer to know the reason, validate and taking actions.
• Taking care of social media posts and solve them with high priority and care.

Job Requirements:

Relevant Experience:

•  2 years of experience in related field.

Technical Knowledge/ Skills/ Training required:

• Excellent communication/negotiation skills.
• Excellent reporting skills.
• Excellent problem solving skills.
• Customer centric.

To Apply:
https://swvl.workable.com/j/6F4962154B?viewed=true

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